Call Us: Portland: (503) 231-3311 Vancouver: (360) 693-3311
Email Us: Sales & Service | Store Hours: 7:30 AM to 5:00 PM Mon-Fri

Reviews

heating and cooling testimonials2
 

Central A/C Install

Aug 10,2016 by Karen - Oregon City
We had Tri County Temp Control put in our natural gas furnace years ago. We had ordered a model that would easily add a central aid conditioning unit for when we decided to add that down the road.  Well with the last few summers being so hot we finally decided to have it installed, so we contacted Tri County to have them install it since we were satisfied back then. I am not disappointed to have done so.  I think they gave us a fair price and they easily worked around our schedule to get things done.  They arranged for the inspectors (which had no problem passing). The workers, Daniel Stevens, and Dustin Gould were wonderful.  They were professional, friendly and efficient. They had to climb up in our attic crawl space to add the pipe duct work to feed to the outside unit.  They cleaned up things so well when they were done that the garage floor was actually cleaner than when they arrived.
We also had Tri county clean our ducts prior to having the air conditioning done and they did a good job with that too.
Also, Tri County gave us a 2% discount for paying by check rather than credit card.
Thank you for your fine work.
We would hire them again if we needed a new furnace, or to have duct work cleaned.  Hopefully it will be awhile before we need the air conditioner serviced. But we have a 1 year labor and 10 year parts and compressor warranty.

Installation

Aug 10,2016 by Chad – Dayton
Dustin Gould and Kurt Zigelmayer did an awesome install for me! very professional and nice couple of guys right there. Install was very smooth and a breeze. If you are needing any services done this is the company to call!

Installation of A/C Unit

Aug 10,2016 by Alfred – Oregon City
We had an air conditioner added to our furnace today, the whole process from beginning to end was so easy.   Mike the salesman was terrific to work with.  Kurt, Jeff and Victor came on time and were great.   They took the time to make sure to put the unit where we wanted it and covered our floors to protect them.   They explained everything they needed to do.  I can not say enough about this team of men and the company.     Thank you so much for getting this into my home before the hot weather comes.

HVAC Install

Aug 10,2016 by Greg - Oregon City
We had an old forced air electric furnace that wasn't cutting it anymore... and the furnace had to be moved from the center of the house to the garage.  Starting with Chris Rickles, Tri-County temp control did a completely thorough and professional job of describing all the options and answering all of our questions up front and during the install...  Robert Stevens and Nathan did a great job directing the crew with new gas lines, air conditioning heat pump, concrete cutting and mostly all new ducting to be installed.  Very professional job even cutting our closet shelving for us to accommodate the new ducting.

A/C Replacement and Install

Aug 10,2016 by Pam - Portland
Robert S. and helper Nate did a great job replacing our aging AC unit, leaving what I had thought was a clean original installation even better! These guys were prompt, friendly, and efficient, and did a great job cleaning up after. We were regularly asked if we had any concerns or questions - yes, we're sold on Trane. Nate even went so far to remove a couple of deceased roof rats from the crawl space under the house. Thanks again Nate. And no bribes involved here!

Furnace and A/C Install

Aug 10,2016 by Judy – Hillsboro
Robert S. & Nate were our installers for our new Trane Furnace & AC.  We had never had AC before so it was quite the install & our limited room for a new furnace in the garage was not an easy install.  Robert & Nate are very quality conscience & make sure everything goes together the way it should.  These two are not a slam it together, make it fit installers.  They take pride in their work.  Both arrived on time, friendly, polite, & there clean up job you couldn't even tell they had been there.  Robert explained how my new furnace & AC works, showed us how to clean the air filter (hopefully I'll remember).  I can't say enough good things about Tri County Temp Control & there installers.  Everyone who I have spoken to have been very friendly & polite.  Steve Erickson was our sales person he also stopped by each day to see how it was going.  
Highly recommend!!!

Heater Replacement

Aug 10,2016 by Mykl – Portland
Tri County Temp Control is a top notch business. I was given the task of getting bids for replacing 4 heaters at my workplace, Tacoma Screw products, and was thoroughly impressed by their professionalism. Jason was quick to get us a good, fair price which he even lowered for us. Aaron and Joe were at the job bright and early on the day they were scheduled to start and were very courteous with our crew and customers while having to work around the many obstacles we had in the way. They completed the job on time and the work they did was nothing short of excellent. Good job guys!!! I would totally recommend Tri-County Temp Control for all your heating and cooling needs.

Aug 10,2016 by Laura - Portland
I am so happy with Tri County Temp Control! Over 13 years ago (when probably owned by someone else), they had made a mistake by not adding a T bar for a gas range and with my receipt, they made good on it (yes, it took all this time to finally have a gas range!). John Hill was my technician and he was super! He assessed the issue and offered the fix and a better deal on completing the entire project. John was respectful, easy to communicate with and most important, I was very comfortable having him in my house. Thanks to Tri County (the First Call portion) and to John, who made this "fix" a pleasure!

New Furnace Installation

Aug 10,2016 by Mary – Portland
I had a great experience working with Chris Rickles at Tri County Temp. I was very anxious about having to get a new furnace. What brand is good or best? What local company will stand by their work. Internet ranking of brands were difficult to find and conflicting. Yelp reviews did help.
Chris was very calm working with me and took time to answer many, many questions. I felt he was trustworthy and this reflected well on Tri County Temp. I also had a good experience with the installers Abel and his helper. They too answered many questions and took the time to show me how things worked. They left the work area in good condition. They covered all the floors and were professional. I would recommend Tri County and all those who worked with me.

Tankless Water Heater Install

Aug 10,2016 by William – Troutdale
TCTC was my second choice for an installation of a tankless water heater, but TCTC delivered as promised!
What made sales shine is that they had 1 price for everything, (unit installation, additional gas piping, plumbing hose & electrical conduit).
Their Sales rep was on time as scheduled for estimate. Technicians arrived when scheduled for install. This was a BIG deal as our 1st choice contractor never showed up for scheduled install after our water heater failed. We were day 6 w/o hot water when TCTC technicians arrived - again on time as scheduled.
Technicians Dustin and Jason (Sundwall) described the installation process and asked if i had any concerns related to the install. They also described the changes they would have to make in my garage, (route of gas piping, removal of existing water heater exhaust piping, penetrate garage wall to install tankless exhaust system, install ptrap on condensate line). The contracted Electrician 'schooled' me on my electrical panel fuses, the contracted plumber also engaged my thoughts when he described the water line reroute / install.

A/C Install

Aug 10,2016 by Mimi - Portland
Jason was so patient working through all my questions, and I put him through the ringer for sure...I wanted to know everything possible about my install from unit specs to financing to incentives. Daniel Stevens and Nathan McCord are great!!! They installed the units (electric AC and gas furnace). Swept up after themselves, wore booties in my house, helped me program the thermostat, cleaned up the fingerprints on the equipment...explained all the equipment. Very satisfied and don't feel like I've been taken advantage of like I have in the past with other contractors!

A/C Installation

Aug 10,2016 by Lizzie - Portland
I purchased an air conditioner from Tri County Temp Control this spring. Jason was great to work with on the sales end and the installers were excellent - efficient, friendly, smart, respectful of our home and property. They pulled the permits and passed inspections without a hitch. It was an easy process and I highly recommend Tri County!

Furnace Service and Repair

Aug 10,2016 by Ariel – Portland
We purchased a gas furnace in March and the water pump portion of it went out today. We didn't know that was what it was when we called it in. Was very impressed that the service call came out on same day and honored the warranty. He had, just by chance, taken two water pumps since he needed to replace one today for another customer. Wow! Had heat restored in 30 minutes, no charge as it was under warranty. Very happy with service and toasty warm. thanks!

Furnace Tune-Up/Maintenance

Aug 10,2016 by Joe - Portland
Everyone I was in contact with at First Call was wonderful.  I needed to schedule a furnace tune up as well as get heating oil for my tank.  First Call scheduled a meeting for the same week with two separate people coming out with a window of 9am-12am.  I was pleasantly surprised then when at 9:01am I got a knock on the door for the guy to fill the tank!  He was courteous and speedy.  Immediately after he left I got a call saying the furnace technician was on his way and showed up around 9:30am (very impressive timeliness).  The tech's name was Brian and when he found out this was my first oil furnace he walked me through the basics of maintenance and upkeep and thoroughly explained everything.  With such an awesome experience I won't be going to anyone else for my furnace and oil needs.

Gas Lines, Ductwork, Gas Furnace, Central Air Gas and Water Heater Installation

Aug 10,2016 by Teal – Hillsboro
I am always shocked that when something bad happens, everyone complains to anyone that will listen, but when it's something great they keep it to themselves.  
Well, I'm here to say First Call was AMAZING!  We have always had, and hated electric baseboard heat.  Why?  No gas line on our street, but all that was about to change.... First off, their rep Steve made a late Friday afternoon appointment because that was the only time we could both be there to meet with him.  He was both knowledgeable and efficient, explaining our options along the way.  We wanted natural gas and with one call Steve said no problem.
We knew the Trane System was going to be great, and the quote was very reasonable including incredible financing.  But how many months would we have to wait?  None...they scheduled to have it put in the same month.  Really?  So we signed the papers right away.
A couple weeks later, Northwest Natural is there putting in the gas line and meter, a few days later the First Call guys show up and boom, they are on it.  Talk about professional and friendly at the same time.  They covered my carpet so they didn't track anything on it, and didn't even get annoyed when my 4 year old grandson wanted to watch their every move and ask 20 questions.  We had guessed they'd be there all week...nope; all new gas lines, ductwork, a gas furnace, central air, a new gas hot water heater and a filtration system for those of us with allergies, and it only took 3 days.  I came home just as they were finishing the last day and had a chance to meet the crew...3 nicer guys you'd never meet.
My house hasn't felt this nice since we bought it...thanks guys, you are awesome.

Vent Install

Aug 10,2016 by Peter – Portland
Jeff, Belek and Jason did a great job installing and cleaning up. And Jeff made a really cool shroud to fix a register that wasn't venting properly. Great team

Furnace Install

Aug 10,2016 by Leigh – Portland
We had a new furnace installed on Nov.20th.  It could not have gone any better or been a more pleasant experience.  First, Steve came out right away to talk to us about new furnace options, discounts, incentive and tax credits.  He was very knowledgeable and explained everything completely and in layman’s terms with no pressure what so ever.  First Call was able to get the install scheduled within a week during a very busy time for all HVAC companies (most companies we contacted told us it would be 2-6 weeks for install). Steve also came back later the same day to drop off 2 space heaters for us to use until the installation could be completed. 
Joe and Jason completed the install.  They worked very hard and efficiently (they did not even leave for lunch so they could complete the job timely). They were very professional, friendly, completed the job on time, communicated what was happening throughout, etc.   They were very careful about protecting the walls and floors of our home.  They put down protective material on the carpeted stairs and floor from the door entry to the work area.  After completion they did a final walkthrough. There was not one speck of dirt or material left behind.   Michael arrived later in the day to assist with the completion of the project and install and explain the new WIFI enabled thermostat.  He was also very professional, friendly and knowledgeable.  He programmed the thermostat for us and explained all of its functionality and how to set it up so that we could access the thermostat using our iPhones.   Everyone from First Call we dealt with (receptionist, scheduler, Steve, Joe and rest of the team) was totally committed to positively representing First Call and to client satisfaction.
We have been a long standing client of Jacobs Heating and AC but were unhappy with recent service and lack of professionalism.  We are now an extremely satisfied and proud new client of First Call!

HVAC Install

Aug 10,2016 by John – Portland
This contractor was SOLID throughout the entire process. Actually, courteous and thoughtful to the inside of our very active home. Crew was hardworking, and delivered on all levels. 
Like most folks I've had nightmare situations with contractors, these guys delivered on all fronts so I had to contribute to their Yelp presence online.

AC Install

Aug 10,2016 by Charles - Portland
I bought a AC unit this summer from 1st Call and they did such a good job with the entire process that when my furnace went out this week they were the only one i thought of calling.
I want to thank Steve, Joe and Nathan for once again doing a great job.

Gas Furnace and A/C Installation

Aug 10,2016 by Terrie – Beaverton
We had a new XV95 Gas furnace installed and a new XR13 SEER Air Conditioner installed in our home this week and we are very happy with the process and product.  We also had a cold air return installed in the upstairs of the house since there has never been one on that level.  The installers (Daniel S. & Dave H.) were efficient and knowledgeable. They were on time both days, provided thorough answers to my questions, kept the work site clean with drop cloths & shoe coverings as well as vacuumed and swept any debris during the job.  We appreciate the great job they did!

FIRST CALL HEATING & COOLING

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We are incredibly proud of our extraordinary team and the level of service they provide. We’re not the only ones who think they are good at their jobs! Just take a look at the organizations recognizing our professional standards:

First Call Heating & Cooling is licensed, bonded, and insured. We’re BBB Accredited with an A+ rating and have won the Angie’s® List Super Service Award every year since 2006!

For all your heating and cooling needs, call or contact us today!

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Tri County Temp Control

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