Call Us: Portland: (503) 231-3311 Vancouver: (360) 693-3311
Email Us: Sales & Service | Store Hours: 7:30 AM to 5:00 PM Mon-Fri

Reviews

heating and cooling testimonials2
 

Trane Unit Installation

Aug 10,2016 by Danette – Sandy
From the service technician, to the salesman, to the installation crew, duct cleaning crew and the dispatchers, First Call Heating and Cooling was magnificent. The technician came out and advised our 30 year old unit would need to be replaced. Matt came out and went over different costs, models and how efficient each was and how they operated and answered every one of our questions with true knowledge and professionalism. Next came Joe, Jason and John who removed our old unit and put in our new unit. They were friendly, professional, knowledgeable, on time and all around good guys. John the electrician also answered a few other questions I had about my electrical setup and Joe was the go-to guy who always had an honest and easy to understand answer. Finally, Dustin and Andre'... two great guys who were beyond polite, knowledgeable and efficient who cleaned the ducts of a ton of old dirt and grime with a smile. Both were extremely professional and knew their jobs as well as the ability to answer questions outside of what they were doing. Seems they were experienced as technicians and duct cleaners. I was an HVAC office manager and dispatcher, so I have background knowledge of how this type of business operates. KUDOS to everyone at First Call Heating & Cooling!!! THANK YOU for making us warm for the first time in 6.5 years and the unit ran with absolute precision and efficiency. We will see you for our 5-year duct cleaning and preventive maintenance on our beautiful new TRANE unit. GREAT GUYS AND GALS!!

A/C Install

Aug 10,2016 by Jolene - Beaverton
Joe and Nate of First Call Heating and Cooling air conditioning department have spent the day installing my new central air system that I have wanted for just forever. They were both so very pleasant, knowledgeable, and hard working. I have done business with First Call for over 25 years. Dan Kim is the very best in furnace repair! Now I am good to go - I will stay warm in the winter and cool in the summer. I would be remiss if I did not mention Andre and Nick who cleaned my ducts yesterday. First Call you are great! Thank you Joe, Nate, Andre, Nick and Dan! Matt thank you for putting it all together so well.

Gas Furnace Installation

Aug 10,2016 by Fred – Portland
Joe, Jason S., Jason H. and Nathan were first-rate on a new gas furnace installation and decommissioning of the old oil unit. They were punctual, cleaned everything up and made sure that I fully understood how the new unit worked. It was an amazing amount of work with a few unexpected turns. They handled it all very professionally.

HVAC Service

Aug 10,2016 by Nate – Portland
From the top down, this is an excellent company. They were professional, efficient and considerate. Steve, Jeff and Bill stood out as top notch people. My family is very happy with First Call Heating and Cooling! They went above and beyond to ensure we were taken care of.

Oil to Gas Furnace Conversion

Aug 10,2016 by Bill – Portland
Just had a complete oil to gas furnace conversion done, and it was an awesome experience! The work included removal of the 25+ year-old furnace from our basement, removal of the oil tank and all tubing from the garage, installation of a new gas line (no service to house previously), new high-efficiency furnace, new air conditioning unit outside the garage, and a complete duct cleaning (last cleaning unknown, but over 20 years). There was a lot of custom work required, but that didn't stop the "dream team" of Abel M., Aaron M., Jason, Dustin W., Andre T. from rocking the entire installation in less than two days--the new furnace was actually up and running after the first day! We couldn't be happier with how it went. Thanks to Steve E. for supporting this team of amazing and friendly installer professionals, and extra special thanks to Office Goddess Diane for cheerfully answering tons of questions.

New Install

Aug 10,2016 by Julie - Portland
We recently had First Call install a brand new HVAC system - furnace, heat pump, air filter, wireless thermostat zone system and all new duct work. Our sales person was Jason, and Victoria in the office helped with scheduling and billing. Everyone we dealt with was great, answered all our questions, were patient when we waited months to make a decision after getting the quote...their quote was more expensive than some others (we got 4), but they did a great job of maximizing discounts for us through tax rebates, dealer incentives from Trane and a no interest payment plan.  And as hoped for, no surprises on the final billing (we'd been warned by friends that other companies will bid low and then have extra costs!) They did the job for the agreed price and have been available for questions and adjustments once the main job was finished.   
The install was excellent.  The team was on time every day, courteous and left our basement cleaner than they found it. Michael came out in the weeks before the job to make the install plan and discussed what made the most sense to achieve the results we wanted.  This upfront planning left me with a high degree of confidence that they were coming in prepared and we were not disappointed.  They got the job done in the agreed time, even though it meant they had to stay late on a Friday just so we could have a working system before the long weekend.  Huge thank you to Joe, Nathan, Abel, Adrian, Michael and Jason for all their hard work.  I would definitely recommend this company to anyone looking for a new system.  We'll be using them for maintenance ongoing.

A/C Install

Aug 10,2016 by Shirley - Portland
I became familiar with First Call when I purchased my house 12 years ago. This was the company that delivered my oil so when I decided to switch to a Trane Gas Furnace, I called First Call. So now 2-3 years down the road when I made another big decision to add air to my system, who else would I call but First Call Heating and Cooling. I have had a long positive history of working with a company that has very professional, friendly, experience, flexible, capable and knowledgeable Installer/Service People…
Needless to say I received the same great service from Victor and Joe. From the moment I made my first contact with them, they were on time, I felt very comfortable. Before starting the job they explained what they would be doing and kept me informed regarding their progress. If I asked them a question they did not make me feel like I was in the way. I think one other important issue is they respected my house. In explaining to me how the system worked I did not get the feeling that they were in a hurry to leave after spending most of the day at my house. They were just as cordial when they left as they were when they arrived.
WHAT A GREAT TEAM!

Furnace & A/C Install

Aug 10,2016 by Cliff & Patti - Portland
Recently, we had a furnace and air conditioner installed in our home by your company. It was a pleasure dealing with all the individuals involved in this transaction. Everyone from Steve our salesman, Robert and Austin the installers, and Mike who came out to help us with the thermostat were friendly and professional. Also, your office staff was very courteous and helpful. These individuals are all quality representatives of your company. We would find it a pleasure to refer you to others.

Furnace, A/C Install

Aug 10,2016 by Phil - Gladstone
We had to replace our furnace when we first bought our house and First Call gave us the most complete, comprehensive proposal at a very reasonable cost. Everybody we dealt with was fantastic and has been ever since. Now we've gone back to First Call to replace that furnace with a better one and added whole-house AC. Steve E. gave us tremendous help in explaining our options and choosing a system, Aaron M. and Joe G. were outstandingly friendly, fast and efficient installers, and our new equipment is absolutely fantastic. So once again we're thrilled to have done business with First Call Heating and Cooling.

A/C Install

Aug 10,2016 by Nicole - Portland
Luke Greenwald & Dustin Gould just installed central air in my home today & they did a great job.  They took the time to explain my new system & to even fix an issue that they saw with how my condensation pump was installed with my furnace.  They were both really friendly, left the workspace & yard clean, & were very accommodating to my nervous dog.  

I got many bids for installing a/c from other highly rated Angie's List installers.  The others came in much higher due to summer surge pricing.  First Call's flat rate pricing meant that there bid was actually the cheapest & their free quote was one of the most informative & detailed bids that I received.  I had used First Call in the past when I had an oil tank furnace & I always had great service.  I am happy to be a client of theirs once again.

Mistubishi Ductless Mini-Split Install

Aug 10,2016 by Sam - Portland
City of Portland came and inspected/approved our new Mitsubishi ductless mini-split yesterday, so we are ready for the heat! No more fans and window AC units for us. I have run the 3 room system up and down the heating/cooling temps and I am excited to know that our upstairs will be comfortable no matter what the season. The First Call team was outstanding. Steve was a very responsive and thorough Sales contact. Victoria and Jasell processed and scheduled our job with precision....no surprises! Robert led the field installation. From the moment he arrived on site, he was very communicative about what was to be done and when it would be done. This install had to fit into a tight window of a bigger remodeling project, and the install team of Robert, Jonathon, Jeff and Victor respected that and got their work done. They also executed their work with careful attention to housekeeping! I give the First Call team an "A" on this project!

AC Replacement and Install

Aug 10,2016 by Carolee – Tigard
First Call never lets me down; they are efficient, on time, thorough and fairly priced. I had my old, broken down air conditioning system replaced by a new, more efficient model today. The two technicians, Jose and Belek, were very polite and did an excellent job, and explained all the new features to me before leaving. I highly recommend First Call for all your heating and cooling needs.

A/C Repair and Install

Aug 10,2016 by Carolee – Tigard
First Call never lets me down; they are efficient, on time, thorough and fairly priced. I had my old, broken down air conditioning system replaced by a new, more efficient model today. The two technicians, Jose and Belek, were very polite and did an excellent job, and explained all the new features to me before leaving. I highly recommend First Call for all your heating and cooling needs.

Installation of A/C

Aug 10,2016 by Kristen – Portland
I cannot say enough praise for the team at First Call. I have now had two issues with my AC (at different properties) that have required special service and attention - and First Call rose to the occasion and exceeded expectations in both instances. The combination of well-versed industry knowledge, professionalism, and customer care has made me a customer for life. :k PS: Thank you, Steve Erickson and your crew - Daniel Stevens, Jason Sundwall, and Dustin Gould - for instilling peace, quiet, and cooler temperatures in my home once again!

A/C Installation

Aug 10,2016 by Julie – Beaverton
I am so excited to finally have A/C! I am very pleased with the responsiveness and customer focus from First Call. The team has been great to work with during this process-- from Jason B and the sales call, to support from Vanessa and Giesele. I knew I was in good hands with the installers Merle and Jason. I've been so pleased with the professionalism, courtesy and "realness" of the team. First Call was in fact my "only call" for my furnace and now A/C. Now, I just need some 85 degree days to put it to the test. Thanks!!

Duct Maintenance

Aug 10,2016 by Sandy – Thompson
Abel, Aaron & Matt Great service, knowledgeable and went beyond the (first) call of duty to make everything perfect Dustin Came out to clean duct work. Did first class job. Again, I can't imagine dealing with a more solid company!

HVAC System Maintenance

Aug 10,2016 by Peter – Portland
Technicians Merle, Billy and Abel all did a really great retro-fit on my old HVAC system with new Trane components. It took most of the day, but everything was done properly and with great care and the place looked great when they left. These extremely courteous and thoughtful employees will provide you with the professional service you require at a the most competitive pricing. Mike Smith is a knowledgeable and patient salesperson that will answer all your questions and return your all of your calls promptly.

Installation of Furnace

Aug 10,2016 by Don – Portland
Hmmm...where to start… where to start… Well they were a tad bit higher than the other 5 contractors we got bids from but maybe it was because the Salesperson Steve Erickson listened to what we wanted and was the only contractor that said it could actually be designed that way? And then the installers Abel and Aaron showed up every day at 7:30 am sharp and worked until 4? The Salesperson actually showed up at the start of the job to make sure the installers understood how he designed the system and bid it. Then the installers cleaned and organized the job site after work every night, took the time to understand our concerns on the furnace and duct location, customized the system to fit exactly where we needed it to be and finished a half a day early? That might be it but the job is done, it works perfectly and we have had great service. Well worth the tad bit more.

Maintenance on Air Ducts

Aug 10,2016 by Heather – Milwaukie
Dustin W came out earlier this month and cleaned the air ducts in my house. He was very nice, made sure I knew what he was doing and that I had no questions. Thanks!

Furnace Install

Aug 10,2016 by Aaron – Portland
I just had a new furnace installed by these guys. The install was clean and they corrected some errors made by previous owner on an earlier install that will make future remolding project easier. Price stayed at original quote which was right in middle with other estimates I had gotten. I would definitely recommend these guys to anyone. Great job!

FIRST CALL HEATING & COOLING

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We are incredibly proud of our extraordinary team and the level of service they provide. We’re not the only ones who think they are good at their jobs! Just take a look at the organizations recognizing our professional standards:

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For all your heating and cooling needs, call or contact us today!

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