Call Us: Portland: (503) 231-3311 Vancouver: (360) 693-3311
Email Us: Sales & Service | Store Hours: 7:30 AM to 5:00 PM Mon-Fri

Reviews

heating and cooling testimonials2
 

Furnace Install

Aug 24,2016 by May - Vancouver
Dustin G. and Victor were swell! They installed our new furnace punctually, professionally, and pleasantly. Just squared away through and through. Dustin went the extra mile to be sure. Thank you fellows!

Trane Furnace Install

Aug 19,2016 by Janet
Bid and installed a new Trane furnace and air conditioner. Steve Erickson, the sales person, was very knowledgeable and answered all my questions. The company was four weeks out for install but I asked them to move up that date if possible. Two weeks later the equipment was installed. First Call had a very skilled, professional team of installers. They were very respectful and on time. I found the experience to be stressless.

Furnace Installation

Aug 12,2016 by Jean F. - Portland
I want to thank you for the excellent service and performance you provided in installing my new furnace and moving the water heater. Each and every employee who came to my home was polite, considerate and informative. On a scale of 1-10, you are all a 10 plus.

Installation of A/C Trane Unit

Aug 10,2016 by Laham & Cathy – Portland
We recently had a Trane a/c unit installed at our town home. Our consultant, Steve Erickson, was very helpful in selecting the right sized unit for our home. Steve was also our consultant for a furnace and air conditioner at our previous home. 
Our new unit was installed by Abel Morfin and Aaron Miller. They were very professional in their work and also helped us to understand the Nexia thermostat. 
All three of these employees are truly great ambassadors for First Call. Thanks again.

Furnace Install

Aug 10,2016 by Meg – Portland
From Chris who bid the job to Jeff & Bill who did the install, these folks get that customers want the contractors they invite into their homes to have integrity and expertise. They made a good first impression and after my new furnace was installed (in one day as promised) they made a strong last impression by staying to clean up behind themselves. It was a long day and the techs didn't get done until 7 pm, but they didn't leave until I understood how to clean the filter and operate the equipment. Good job, guys.

HVAC Service

Aug 10,2016 by Abby – Portland
All around fabulous experience with Tri County Temp Control. Jason was an attentive and helpful guide in helping us figure out our cooling needs. Jeff and Bill were our installation team and they provided top notch service, both technically and personally--they were friendly, communicative, punctual, and helpful in providing information about our new systems. I absolutely recommend this business and appreciate how much the company values customer service.

Electric AC and Gas Furnace Install

Aug 10,2016 by Michele – Gladstone
Jason was so patient working through all my questions, and I put him through the ringer for sure...I wanted to know everything possible about my install from unit specs to financing to incentives.  Daniel Stevens and Nathan McCord are great!!! They installed the units (electric AC and gas furnace). Swept up after themselves, wore booties in my house, helped me program the thermostat, cleaned up the fingerprints on the equipment...explained all the equipment. Very satisfied and don't feel like I've been taken advantage of like I have in the past with other contractors!

Installation of A/C Unit

Aug 10,2016 by Anita – Happy Valley
Kurt and Merle installed my new air conditioning system.  They were extremely nice and professional.  My furnace is in the attic and comes with loose insulation to complicate keeping things tidy.  They left everything clean.  They played with my black lab and kept him happy, too!  I highly recommend them and Tri County Temp Control, as well.

AC Installation

Aug 10,2016 by Dan – Portland
We had Merle and Billy come out today and install our new AC unit. We couldn't be more pleased with the service these two provided for our family. They went above and beyond throughout the installation. The thoroughness of these two was impressive. Every aspect of the install was thought through by them, and they missed no details. I couldn't be more pleased with the service and would highly recommend them to anybody!

HVAC Install

Aug 10,2016 by Michael – Lake Oswego
We want to thank Merle, Aaron and Dustin for the outstanding professional installation service they provided. The work provided by Jim of Bob's Electric was primo, as well. Thanks, everyone!

A/C Install

Aug 10,2016 by Kevin – Milwaukie
We had air conditioning added to our 1970s split level ranch house in June. Right after we signed the contract we were due for a sudden heat wave with temperatures in the 100s.  Although Tri County was very busy, Chris Rickles moved heaven and earth to get our system installed the day before the heat wave. The crew did a great job but there were a couple of cosmetic issues to the house that had to be corrected afterward.  Chris was very responsive to our needs and sent out Michael Samuel to make it right.  Michael exceeded our expectations and did a first-rate job!  We could not have been more pleased with the result and, in general, with Tri-County's service.  This has been our best experience with any contractor to date.  Thanks so much guys!

Furnace Tune-Up

Aug 10,2016 by Joseph – Portland
Everyone I was in contact with at First Call was wonderful. I needed to schedule a furnace tune up as well as get heating oil for my tank. First Call scheduled a meeting for the same week with two separate people coming out with a window of 9am-12am. I was pleasantly surprised then when at 9:01am I got a knock on the door for the guy to fill the tank! He was courteous and speedy. Immediately after he left I got a call saying the furnace technician was on his way and showed up around 9:30am (very impressive timeliness). The tech's name was Brian and when he found out this was my first oil furnace he walked me through the basics of maintenance and upkeep and thoroughly explained everything. With such an awesome experience I won't be going to anyone else for my furnace and oil needs.

Trane Unit Installation

Aug 10,2016 by Danette – Sandy
From the service technician, to the salesman, to the installation crew, duct cleaning crew and the dispatchers, First Call Heating and Cooling was magnificent. The technician came out and advised our 30 year old unit would need to be replaced. Matt came out and went over different costs, models and how efficient each was and how they operated and answered every one of our questions with true knowledge and professionalism. Next came Joe, Jason and John who removed our old unit and put in our new unit. They were friendly, professional, knowledgeable, on time and all around good guys. John the electrician also answered a few other questions I had about my electrical setup and Joe was the go-to guy who always had an honest and easy to understand answer. Finally, Dustin and Andre'... two great guys who were beyond polite, knowledgeable and efficient who cleaned the ducts of a ton of old dirt and grime with a smile. Both were extremely professional and knew their jobs as well as the ability to answer questions outside of what they were doing. Seems they were experienced as technicians and duct cleaners. I was an HVAC office manager and dispatcher, so I have background knowledge of how this type of business operates. KUDOS to everyone at First Call Heating & Cooling!!! THANK YOU for making us warm for the first time in 6.5 years and the unit ran with absolute precision and efficiency. We will see you for our 5-year duct cleaning and preventive maintenance on our beautiful new TRANE unit. GREAT GUYS AND GALS!!

A/C Install

Aug 10,2016 by Jolene - Beaverton
Joe and Nate of First Call Heating and Cooling air conditioning department have spent the day installing my new central air system that I have wanted for just forever. They were both so very pleasant, knowledgeable, and hard working. I have done business with First Call for over 25 years. Dan Kim is the very best in furnace repair! Now I am good to go - I will stay warm in the winter and cool in the summer. I would be remiss if I did not mention Andre and Nick who cleaned my ducts yesterday. First Call you are great! Thank you Joe, Nate, Andre, Nick and Dan! Matt thank you for putting it all together so well.

Gas Furnace Installation

Aug 10,2016 by Fred – Portland
Joe, Jason S., Jason H. and Nathan were first-rate on a new gas furnace installation and decommissioning of the old oil unit. They were punctual, cleaned everything up and made sure that I fully understood how the new unit worked. It was an amazing amount of work with a few unexpected turns. They handled it all very professionally.

HVAC Service

Aug 10,2016 by Nate – Portland
From the top down, this is an excellent company. They were professional, efficient and considerate. Steve, Jeff and Bill stood out as top notch people. My family is very happy with First Call Heating and Cooling! They went above and beyond to ensure we were taken care of.

Oil to Gas Furnace Conversion

Aug 10,2016 by Bill – Portland
Just had a complete oil to gas furnace conversion done, and it was an awesome experience! The work included removal of the 25+ year-old furnace from our basement, removal of the oil tank and all tubing from the garage, installation of a new gas line (no service to house previously), new high-efficiency furnace, new air conditioning unit outside the garage, and a complete duct cleaning (last cleaning unknown, but over 20 years). There was a lot of custom work required, but that didn't stop the "dream team" of Abel M., Aaron M., Jason, Dustin W., Andre T. from rocking the entire installation in less than two days--the new furnace was actually up and running after the first day! We couldn't be happier with how it went. Thanks to Steve E. for supporting this team of amazing and friendly installer professionals, and extra special thanks to Office Goddess Diane for cheerfully answering tons of questions.

New Install

Aug 10,2016 by Julie - Portland
We recently had First Call install a brand new HVAC system - furnace, heat pump, air filter, wireless thermostat zone system and all new duct work. Our sales person was Jason, and Victoria in the office helped with scheduling and billing. Everyone we dealt with was great, answered all our questions, were patient when we waited months to make a decision after getting the quote...their quote was more expensive than some others (we got 4), but they did a great job of maximizing discounts for us through tax rebates, dealer incentives from Trane and a no interest payment plan.  And as hoped for, no surprises on the final billing (we'd been warned by friends that other companies will bid low and then have extra costs!) They did the job for the agreed price and have been available for questions and adjustments once the main job was finished.   
The install was excellent.  The team was on time every day, courteous and left our basement cleaner than they found it. Michael came out in the weeks before the job to make the install plan and discussed what made the most sense to achieve the results we wanted.  This upfront planning left me with a high degree of confidence that they were coming in prepared and we were not disappointed.  They got the job done in the agreed time, even though it meant they had to stay late on a Friday just so we could have a working system before the long weekend.  Huge thank you to Joe, Nathan, Abel, Adrian, Michael and Jason for all their hard work.  I would definitely recommend this company to anyone looking for a new system.  We'll be using them for maintenance ongoing.

A/C Install

Aug 10,2016 by Shirley - Portland
I became familiar with First Call when I purchased my house 12 years ago. This was the company that delivered my oil so when I decided to switch to a Trane Gas Furnace, I called First Call. So now 2-3 years down the road when I made another big decision to add air to my system, who else would I call but First Call Heating and Cooling. I have had a long positive history of working with a company that has very professional, friendly, experience, flexible, capable and knowledgeable Installer/Service People…
Needless to say I received the same great service from Victor and Joe. From the moment I made my first contact with them, they were on time, I felt very comfortable. Before starting the job they explained what they would be doing and kept me informed regarding their progress. If I asked them a question they did not make me feel like I was in the way. I think one other important issue is they respected my house. In explaining to me how the system worked I did not get the feeling that they were in a hurry to leave after spending most of the day at my house. They were just as cordial when they left as they were when they arrived.
WHAT A GREAT TEAM!

Furnace & A/C Install

Aug 10,2016 by Cliff & Patti - Portland
Recently, we had a furnace and air conditioner installed in our home by your company. It was a pleasure dealing with all the individuals involved in this transaction. Everyone from Steve our salesman, Robert and Austin the installers, and Mike who came out to help us with the thermostat were friendly and professional. Also, your office staff was very courteous and helpful. These individuals are all quality representatives of your company. We would find it a pleasure to refer you to others.

FIRST CALL HEATING & COOLING

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We are incredibly proud of our extraordinary team and the level of service they provide. We’re not the only ones who think they are good at their jobs! Just take a look at the organizations recognizing our professional standards:

First Call Heating & Cooling is licensed, bonded, and insured. We’re BBB Accredited with an A+ rating and have won the Angie’s® List Super Service Award every year since 2006!

For all your heating and cooling needs, call or contact us today!

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Certified Partner of with:
Tri County Temp Control

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