Call Us: Portland: (503) 231-3311 Vancouver: (360) 693-3311
Email Us: Sales & Service | Store Hours: 7:30 AM to 5:00 PM Mon-Fri

Reviews

heating and cooling testimonials2
 

Fast and efficient installation

Mar 01,2017 by Betty
I would like to compliment First Call on their fast and efficient service. Our furnace quit Tuesday night, called Wednesday and Jason came out on service call the same day! We decided furnace too old to fix. Steve came out Thursday to give quote on new furnace and add air cond. He also brought space heaters. Saturday furnace was in, and Monday air. I would like to thank Jason and Steve for honest answers to all my questions. I would also like to thank Aaron, Joe and Victor for the professional installation and taking time to answer all my questions. I also appreciate the company's package pricing, available discounts, expanded warranty and price lock on future service fees for 5 years. I will definitely recommend your company to anyone who has heating or cooling needs.

Installation Crew

Jan 23,2017 by Brad & Peggy Cheney
Our old heating system had exceeded it's life expectancy and the First Call installation team of  Joe, Victor and Mike earned a FIve Star rating when they showed up in the middle of the bad weather do install the new furnace and associated heat pump.  Joe, Mike and Victor were all very professional, wearing the booties in the house, doing spec book work, and explaining the system they had installed.  The work took a day and a half in some foul weather but these guys didn't miss a beat, snow and all.  We got a great system....installed by a great crew.

High Five Star Service

Jan 16,2017 by Barbara and Tom Cooney
After six months of remodeling a basement, kitchen and mud room, we decided to have our duct work cleaned out.  Dustin, Andre and Jaime arrived on 1/16/17, braving the icy roads to do the work.  These three comprised a professional team from the time they entered our home until the time they left.  An explanation of the process was detailed and I was shown the results of the clean out afterwards.  Our two greyhounds loved the pets they got as the men moved about to do the work.   I most highly (five+ stars) recommend this team!

Clean ducts, new furnce soon.

Jan 14,2017 by Dr. James S Imhoff (Jim)
Had our ducts cleaned today; quick, clean, efficient, and lots of explanation good advice. This was prep for our new gas furnace, delayed by the storm but coming next week. Very happy with the service.

Merle and robert

Dec 08,2016 by Enrique
Excellent work and all around service. Both Merle and Robert were courteous  and did excellent work.

Cleaning and Repair

Dec 04,2016 by Kristin Hook
My husband and I just moved into a rental house and immediately noticed the HVAC system was affecting our breathing. We also noticed we had significant heat loss in the back of the house. Dustin and Andre from First Call showed up right on time and throughly reviewed our ductwork in the basement. They found holes from deterioration, improperly joined connections, and an open vent unconnected to the duct system. They closed off the unconnected vent and replaced and cleaned everything. All of their work made a huge difference in the air quality and heat retention in our house. I highly recommend First Call and will contact them again myself for any future issues. Thank you!

GREAT SERVICE

Nov 30,2016 by Michele Slate
I had to have my 15 year old Mitsubishi Ductless Heat/Air unit that I had purchased from Smith Heating & Air Conditioning (now First Call) replaced, so of course I went back to them.  As always, my experience with the company, from beginning to end was exceptional.  And I can't say enough about the efficiency of the installation by Joe and Victor.  They went above and beyond in every way and left the entire area spotless.

Install

Nov 22,2016 by Steve G.
I had a new Trane heat-pump heating and cooling system installed today and I could not be happier with the service.
Estimator Steve Erickson is a real pro and installation only two days after estimate went perfectly by Joe G., Victor, Abel and Nathan M.
My house was left in pristine shape and I couldn't be happier. 
Even though First Call is across town, I chose them because they efficiently handled service issues in the past when businesses closer could not handle the problem.

Recent Installation

Nov 15,2016 by Stacey
I would like to say I could not have had better service from start to finish! Starting with Victoria in the office, she is so polite and accommodating, what a great first impression. My husband and I were going in a completely different direction regarding our oil heating, thank goodness we met with Steve a Super Star Salesman. He really gets it. First of all, he is direct, knowledgeable, and will not waste your time. He has been doing this for many years and it was a gift that we decided at the last minute to accept their offer to give us a quote. So long duct heating and hello  natural gas..I CAN NOT say enough about the install team. I mean ROCK STARS! I have never felt more comfortable with complete strangers running in and out of my house all day. Andre, our duct cleaner...The most polite, considerate, kind,trustworthy young man I have ever met. What a guy you have working for you. He is such an asset and I hope that he is compensated well. Do not let that one go. Okay now my boys that spent two days installing my new heating and air system... Joe G and Victor!! These guys are the bomb! Again, Trustworthy, considerate, non imposing, hard workers... I could go on and on. I am supremely impressed with the group of employees at First Call Heating & Cooling.  It is rare to have such a great experience from start to finish, but we did and I have to share. There were a couple of other gentleman that also helped out so shout outs to them as well! I am sorry I dont have your names but kudos to you too! Everyone that worked on this project I would highly recommend! 
Thanks First Call!

Retro install

Nov 13,2016 by David Salvione
Removed and replaced our furnace and air conditioner.  Everything done and charged as agreed.  Steve is very knowledgeable and Robert did a great job running the install.  Very clean and punctual.  Robert was excellent at explaining the new system.

New Install

Nov 11,2016 by Bruce K.
The salesman gave me the best explanation of what I was getting for how much, with pictures and fact sheets. I got top of the line equipment along with  3 rebates for $1400. They were accommodating, installed the units in the best locations and did it right. After the installation, I got a short class on how to operate the system. I can't think of any problems or faults. They were nice people.

Install

Nov 10,2016 by Greg C.
After our not so old furnace broke down, First Call -- whom we had not used before -- was the company who responded to our request for a bid on a new furnace with a sense of priority, and had a sales representative to our door the next day (while the company we had used previously, on the other hand, could do no better than promise to send someone at the very end of the fifth day out!). We decided to purchase a new Trane from First Call and, less than one week late, Joe and Victor arrived to install it. They worked tirelessly, carefully, and professionally all day and I cannot overstate their pleasant and courteous nature. We are very pleased with First Call and the three representatives from their staff whom we have met.

Many thanks!

Nov 07,2016 by Donna Dunlap
Thank you for the wonderful service as we transitioned from a wood burning fireplace insert to a gas fireplace.  Steve E. did a terrific job shepherding this challenging corner fireplace transformation.  The men who removed the very heavy wood burning insert were careful and attentive to keeping the house as clean as possible.  Joe worked very hard to make the gas fireplace surround work beautifully with the corner configuration.  He and Jason worked well together and the end result is very nice.  Michael helped out as well to get the final stage complete.  Jen in scheduling also deserves our thanks.     Donna

duct cleaning and new heat pump and air handler

Nov 02,2016 by dan and cindy bacon
in September 2016 we purchased a new heat pump and air handler from first call.  prior to the installation we had them clean all the ducts in the house.  all the personnel from first call were very polite, courteous and business like from the salesman, Jason, to the installers victor and abel.  there are other employees such as mike who helped us program the thermostat.  they all made the experience of purchasing a heating and cooling system a good one.  thank you first call and all the employees who did such a great job.

New Install

Oct 31,2016 by James
These guys bought tri county a while ago, which I've been using for a number of years for the maintenance of my furnace and a/c. They've always done a great job so I let them bid my new house when I needed a new furnace and A/C. 
I contacted a few companies and they were the first to respond. They came out right away and sold me the top o line stuff (Trane) and did negotiate. I didn't bother getting another quote because honestly theirs was within the range I expected and it came with a warranty and repair service that is top notch. I would strongly recommend. There was one issue and they took care of it right away. They do offer financing. 
My house is extremely comfortable now due to the great work you folks did. Thanks.

Furnace, A/C Install and Duct Cleaning

Oct 28,2016 by Vince & Claire Coates
Very satisfied with the work by First Call Heating and Cooling. Steve Erickson completed an assessment of our home's heating and cooling needs, answered our queries, explained the options clearly and helped organize the work. We opted for a  Trane efficient modulating gas furnace and A/C unit, ComfortLink thermostat, zoning and Clean Effects Air Cleaner. The two day installation crew were many, including Jason, Daniel and Michael, and on the next but one day, the duct cleaning crew were Dustin and Andre.  The entire crew worked meticulously and to schedule. They were all polite, respectful and explained the work process and what to expect in advance. They also demonstrated the functionality of the thermostat and the filter set up , ensuring it was understandable. They were all organized and left the work areas clean and tidy. The office staff on the telephone for appointments and billing enquiries  were also cheerful and courteous. Overall, the company was very good at communicating and providing a great service-Many thanks! Will use them again.

Install

Oct 27,2016 by Leslie - Portland
Our old oil-fed hydro furnace gave out and First Call Heating and Cooling responded to our call immediately. Chris came by same day and presented our options knowledgeably, and within 72 hours they had installed a new system. Joe G and Aaron M were excellent throughout the installation process, and explained everything in detail and cleaned up perfectly.  They coordinated with the City of Portland who came out to inspect on the same day as the install. We've used First Call for years for our old oil furnace, and our transition to gas has been seamless with their help. Highly recommended.

Duct Cleaning

Oct 24,2016 by Nona
The ducts in my 1894 Victorian were desperately in need of cleaning. Dustin arrived right on time this morning, He graciously introduced himself, carefully described what the process was, and set to work without a partner—it’s a busy season—to do the vigorous job by himself. It was a pleasure to have Dustin in my home. First Call, he needs a bonus!

Ductless System Install

Oct 24,2016 by Rebecca - Demascus
Just had ductless heating system installed, I love it. Installers Dustin G. and Merle were absolutely fabulous. Professional, friendly, and courteous. Made a day-long installation pleasant and fun. Their work was great and would definitely recommend them for other jobs. Seriously, cannot say enough nice things about them, nor the company as well. Have done business with them for years, but this was the most major project and it was a very, VERY good experience!

Duct Cleaning

Oct 18,2016 by Wes Harris
I recently had my ducts cleaned. Dustin and Andre with First Call were highly professional and really nice guys who did a great job. They were conscious of keeping things clean and clearly communicating the different steps in the process. I came away feeling like the service was an excellent value.

FIRST CALL HEATING & COOLING

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We are incredibly proud of our extraordinary team and the level of service they provide. We’re not the only ones who think they are good at their jobs! Just take a look at the organizations recognizing our professional standards:

First Call Heating & Cooling is licensed, bonded, and insured. We’re BBB Accredited!

For all your heating and cooling needs, call or contact us today!

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Certified Partner of with:
Tri County Temp Control

 

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