Recent InstallationNov 15,2016 by Stacey
I would like to say I could not have had better service from start to finish! Starting with Victoria in the office, she is so polite and accommodating, what a great first impression. My husband and I were going in a completely different direction regarding our oil heating, thank goodness we met with Steve a Super Star Salesman. He really gets it. First of all, he is direct, knowledgeable, and will not waste your time. He has been doing this for many years and it was a gift that we decided at the last minute to accept their offer to give us a quote. So long duct heating and hello natural gas..I CAN NOT say enough about the install team. I mean ROCK STARS! I have never felt more comfortable with complete strangers running in and out of my house all day. Andre, our duct cleaner...The most polite, considerate, kind,trustworthy young man I have ever met. What a guy you have working for you. He is such an asset and I hope that he is compensated well. Do not let that one go. Okay now my boys that spent two days installing my new heating and air system... Joe G and Victor!! These guys are the bomb! Again, Trustworthy, considerate, non imposing, hard workers... I could go on and on. I am supremely impressed with the group of employees at First Call Heating & Cooling. It is rare to have such a great experience from start to finish, but we did and I have to share. There were a couple of other gentleman that also helped out so shout outs to them as well! I am sorry I dont have your names but kudos to you too! Everyone that worked on this project I would highly recommend! Thanks First Call!
Retro installNov 13,2016 by David Salvione
Removed and replaced our furnace and air conditioner. Everything done and charged as agreed. Steve is very knowledgeable and Robert did a great job running the install. Very clean and punctual. Robert was excellent at explaining the new system.
New InstallNov 11,2016 by Bruce K.
The salesman gave me the best explanation of what I was getting for how much, with pictures and fact sheets. I got top of the line equipment along with 3 rebates for $1400. They were accommodating, installed the units in the best locations and did it right. After the installation, I got a short class on how to operate the system. I can't think of any problems or faults. They were nice people.
InstallNov 10,2016 by Greg C.
After our not so old furnace broke down, First Call -- whom we had not used before -- was the company who responded to our request for a bid on a new furnace with a sense of priority, and had a sales representative to our door the next day (while the company we had used previously, on the other hand, could do no better than promise to send someone at the very end of the fifth day out!). We decided to purchase a new Trane from First Call and, less than one week late, Joe and Victor arrived to install it. They worked tirelessly, carefully, and professionally all day and I cannot overstate their pleasant and courteous nature. We are very pleased with First Call and the three representatives from their staff whom we have met.
Many thanks!Nov 07,2016 by Donna Dunlap
Thank you for the wonderful service as we transitioned from a wood burning fireplace insert to a gas fireplace. Steve E. did a terrific job shepherding this challenging corner fireplace transformation. The men who removed the very heavy wood burning insert were careful and attentive to keeping the house as clean as possible. Joe worked very hard to make the gas fireplace surround work beautifully with the corner configuration. He and Jason worked well together and the end result is very nice. Michael helped out as well to get the final stage complete. Jen in scheduling also deserves our thanks. Donna
duct cleaning and new heat pump and air handlerNov 02,2016 by dan and cindy bacon
in September 2016 we purchased a new heat pump and air handler from first call. prior to the installation we had them clean all the ducts in the house. all the personnel from first call were very polite, courteous and business like from the salesman, Jason, to the installers victor and abel. there are other employees such as mike who helped us program the thermostat. they all made the experience of purchasing a heating and cooling system a good one. thank you first call and all the employees who did such a great job.
New InstallOct 31,2016 by James
These guys bought tri county a while ago, which I've been using for a number of years for the maintenance of my furnace and a/c. They've always done a great job so I let them bid my new house when I needed a new furnace and A/C. I contacted a few companies and they were the first to respond. They came out right away and sold me the top o line stuff (Trane) and did negotiate. I didn't bother getting another quote because honestly theirs was within the range I expected and it came with a warranty and repair service that is top notch. I would strongly recommend. There was one issue and they took care of it right away. They do offer financing. My house is extremely comfortable now due to the great work you folks did. Thanks.
Furnace, A/C Install and Duct CleaningOct 28,2016 by Vince & Claire Coates
Very satisfied with the work by First Call Heating and Cooling. Steve Erickson completed an assessment of our home's heating and cooling needs, answered our queries, explained the options clearly and helped organize the work. We opted for a Trane efficient modulating gas furnace and A/C unit, ComfortLink thermostat, zoning and Clean Effects Air Cleaner. The two day installation crew were many, including Jason, Daniel and Michael, and on the next but one day, the duct cleaning crew were Dustin and Andre. The entire crew worked meticulously and to schedule. They were all polite, respectful and explained the work process and what to expect in advance. They also demonstrated the functionality of the thermostat and the filter set up , ensuring it was understandable. They were all organized and left the work areas clean and tidy. The office staff on the telephone for appointments and billing enquiries were also cheerful and courteous. Overall, the company was very good at communicating and providing a great service-Many thanks! Will use them again.
InstallOct 27,2016 by Leslie - Portland
Our old oil-fed hydro furnace gave out and First Call Heating and Cooling responded to our call immediately. Chris came by same day and presented our options knowledgeably, and within 72 hours they had installed a new system. Joe G and Aaron M were excellent throughout the installation process, and explained everything in detail and cleaned up perfectly. They coordinated with the City of Portland who came out to inspect on the same day as the install. We've used First Call for years for our old oil furnace, and our transition to gas has been seamless with their help. Highly recommended.
Duct CleaningOct 24,2016 by Nona
The ducts in my 1894 Victorian were desperately in need of cleaning. Dustin arrived right on time this morning, He graciously introduced himself, carefully described what the process was, and set to work without a partner—it’s a busy season—to do the vigorous job by himself. It was a pleasure to have Dustin in my home. First Call, he needs a bonus!
Ductless System InstallOct 24,2016 by Rebecca - Demascus
Just had ductless heating system installed, I love it. Installers Dustin G. and Merle were absolutely fabulous. Professional, friendly, and courteous. Made a day-long installation pleasant and fun. Their work was great and would definitely recommend them for other jobs. Seriously, cannot say enough nice things about them, nor the company as well. Have done business with them for years, but this was the most major project and it was a very, VERY good experience!
Duct CleaningOct 18,2016 by Wes Harris
I recently had my ducts cleaned. Dustin and Andre with First Call were highly professional and really nice guys who did a great job. They were conscious of keeping things clean and clearly communicating the different steps in the process. I came away feeling like the service was an excellent value.
InstallSep 26,2016 by David Shinp
We had First Call heating and cooling to install a new heating/air conditioning unit. They were very prompt and courteous. Highly recommended.
Service CallSep 26,2016 by Alena
First Call is a great company. When my air conditioner went out I called a few other companies who couldn't come right away but Chris came the same day and had us back cooling again. I would recommend them to anyone.
A/C ServiceSep 26,2016 by Margene
Chris has been fixing my air conditioner for years. He is honest and upfront. Great people to deal with.
new furnace and heat pumpSep 22,2016 by Raven Hastings
I am not sure why the stars for rating won't come up, but your company is for sure a 5 star in my book. I would recommend your service to anyone I know. Thanks for the prompt service, consideration, politeness, professionalism and a bunch of other adverbs. Great work, great guys who came out. Passed both the inspections today.
The service was very professional. Dustin came on time, explained clearly what he was doing, solicited questions, was unfailingly polite and did his work with care and thoroughness. We are extremely grateful.
Buying a new, replacement furnace was certainly stress-free and enjoyable, thanks to Steve E. (consultant) and Abel M. and Nathan M. (technicians) who came to my home and did a tremendous job. All were professional, courteous and very friendly. They made sure I understood what features the new furnace and thermostat had, gave me a great price and cleaned up their work space and driveway without hesitation. I am a satisfied customer who recommends First Call to anyone who needs service and equipment. Thanks again, one and all!
Oil to Gas ConversionSep 07,2016 by Lori J - Portland
We just converted from oil to gas and included central air. My experience from the very beginning to end was wonderful. Steve Erickson, consultant, was very helpful in answering all of our questions on how the process would work and he took care of everything. Luke did the installation, very professional, respectful and punctual. We had our air ducts cleaned for the first time by Dustin. He was also very professional, respectful and punctual. I would definitely recommend First Call to my friends.
Furnace & A/C InstallSep 07,2016 by Rebecca - Portland
Great work from the team at First Call Heating and Cooling! It's quite a process from start to finish and it was top notch work all the way. Steve made the initial call and then coordinated the entire project for us. Dustin and Andre did a great job with the duct cleaning, then Joe, Aaron, and Victor did stellar work installing our new furnace and AC unit. Very impressed with the quality of work and the whole team. Would highly recommend!! Signed, Happy Homeowner