Call Us: Portland: (503) 231-3311 Vancouver: (360) 693-3311
Email Us: Sales & Service | Store Hours: 7:30 AM to 5:00 PM Mon-Fri

Reviews

heating and cooling testimonials2
 

Jun 11,2018 by Gary Graves
Adam was thorough, quick, and very helpful. He gave me a lot of confidence in your company and I'm now your loyal customer. thanks

Jun 09,2018 by Shirley Main
Happy with service and info from technician.

Fantastic Install

Jun 03,2018 by Todd Broadbridge
From the start with Chris doing the best job of providing us with alternatives and pricing (no pressure) to the fantastic job Luke and Chester did on the install we can highly recommended First Call to anyone needing HVAC services.
The install of our A/C unit is SO clean ! Great set up! Clean wiring! And.....NO MESS! 
Thank you team First Call!!

Jun 03,2018 by Douglas Olsen
Joe G and Abel were incredible! Had a whole new air conditioning system and furnace put in. These guys are so efficient and worked so hard on a Saturday to accommodate our schedule. System looks great!!!!!’

May 31,2018 by Sandra J Overmyer
My first contact was Jason Turner who walked me thru the process and got me booked. Jason Harber and Aaron Hibbs were the two installers that showed up at my front door on time and ready to get started. They were quick, efficient,  friendly and  willing and able to answer any and all questions. I loved their great sense of humor. I would defiantly highly recommend First Call.
and.....a heads up to the office staff.

Great Educator!

May 31,2018 by Nancy Brazell
Nick performed the most thorough evaluation of my air conditioning system that I have ever received and, while he was doing his work, he made a point of  explaining how the system should work and alerting me to potential symptoms/signs of trouble for which I should be watchful. Many thanks, Nick!

Great Educator!

May 30,2018 by Nancy Brazell
Nick performed the most thorough evaluation of my air conditioning system that I have ever received and, while he was doing his work, he made a point of  explaining how the system should work and alerting me to potential symptoms/signs of trouble for which I should be watchful. Many thanks, Nick!

Great Technician

May 25,2018 by Bon McBee
I called First Call for a second opinion on my faulty AC unit. The company I called prior told me I needed a whole new unit -cost $5,600. Ron from First Call fixed my AC in 20 min for under $300. Great company, great technicians, will use again in the future!

Thank you

May 24,2018 by Judy and Charlie Bottita
From bid and sales to professional, courteous and efficient installation, our experience couldn’t have gone better.  We even got set up and working days sooner than anticipated.  We know we received excellent quality for the price and simply couldn’t be more pleased.  We recommend this product and provider more highly.

May 22,2018 by Robert H. Post
Timely, thorough, friendly, and familiar.

May 20,2018 by George Davis
The workers Abel and Alex were very friendly and did  great job.

Thank you

May 18,2018 by Melvern P O'Brien
Immediate service was greatly appreciated. 10 star service.

May 16,2018 by Karen H
Dan the technician is prompt and courteous.  He explains the work done and any problems factually.  He works hard the entire time he is present on the job.
4.5 star-- the work is a 5* but frustrated that the trane A/C unit needed an expensive repair at 5 years.  Fortunately it was under limited warrantee and the 15% off with the service plan helped defray cost to 'only' $410!

new air conditioner install

May 14,2018 by Rick and Sue S.
On April 30, 2018 the First Call crew installed a new Trane air conditioner.  Justin, Victor, and Chester were the installers.  They arrived on time and Justin answered all our questions prior to installation.  They were organized and efficient, connecting to the existing furnace and all went smoothly.  They were knowledgeable and capable and had coordinated ahead for county permits, electrical hookup, and inspection.   We are very happy with the installation - great crew!

Rick and Sue S.

servicee

May 10,2018 by dan bacon
the service man was very courteous and  polite. got us up and running very quickly.  would recommend him for future service.

Instillation/Service

Apr 17,2018 by William Becker
I with to thank first call for their amazing service and products.  In particular, I wish to sing the praises of Adam Herd.  Adam was great at keeping my old heat pump running as long as it was reasonable to do so.  He's great to work with, is honest, thorough, doesn't sell me what I don't need and a good guy.  He is the reason that when my heat pump finally need to be replaced I didn't even ask other companies for a quote.

Jason sold me my new heat pump.  His customer service was also great.  He sold me what I need and not what I didn't need and he gave me a fair price.  I was perfectly comfortable working with him and with the purchase I made.

Robert and Chester were the magicians who installed my system.  These 2 men were here all day.  They arrived right on time, and did a fantastic job with the installation.  Not only did they do an excellent and professional job, but they were also great to have around all day!  And, they didn't leave a mess or create any undo inconveniences.  I can't praise them enough.

With the incredible experiences I've had with these 4 people, as well as those staffing the phones,  I'm a firm First Call customer!  I can't say enough about how happy I am with the people I've worked with.
William

Installation

Apr 05,2018 by Jerry Winkle
Your mechanical team consisting of Joe G., Jason Sunnwell, & Jose H. did an excellent job of installing my new gas furnace and AC.  The system looks great and works better than expected.  I have been on oil for 50 years and already very pleased with gas.  Clackamas County Mechanical Inspector Paul Craig said it was an excellent job ....and they even painted the piping!  Again, thanks guys for letting me get in your way.

Commendations to First Call!

Feb 21,2018 by Tom Merchant
A difficult furnace repair problem was managed with integrity, patience. persistence, and competence.  Two people that should be acknowledged are; Corey, the technician and Megan who was accommodative in scheduling.  Thank you for your professional help and fairness. You have acquired a very loyal customer!

Real Customer Service Isn't Dead

Jan 21,2018 by Jay D.
I would like to name the people I had interactions with first before I make my statement on the review. Chris R., Abel M., Victor M., Jason S., Adrian, Craig, Michael and Victoria from the office.

Now I would like to say as you can see I had a lot of people involved on my project, some where short interactions some where a couple days, but all where extremely professional, knowledgable and polite. The project consisted of ducting replacement (which was somewhat difficult I know because I have been in the locations they had to travel) furnace removal and replacement, A/C removal and replacement, and hot water heater removal and replacement plus all associated parts for all devices 20+ years old equipment.

I am an extremely difficult client to work with because I have high standards and expectations. I don't usually write reviews unless I am impressed if people  go above and beyond with what is your profession and do everyday. This company has done just that provided me with a great experience from phone call to the last handshake. 

The installation crew was top notch in my book they where always smiling and showed that they enjoyed their job and took pride in what they do. When they arrived they surveyed the job site and went over the scope of work with me and I asked some questions which were answered and the job began. I was told this would take 3 days, however the crew worked through and finished in 2 days. The project was done with a level of expertise that I like to see and know I received a quality installation and product line. 

I am happy we chose First Call Heating & Cooling to do our project will continue doing business with them with service contracts and passing on the word around my community. They have provided service to our family members and ourself for many years and have always come through with great customer care and passion for what they do and provide.

If your in the market for any of the above mentioned services give this company a call and request this crew. 

Note: The crew was staged through out the project with coordination of the installation, the process was smooth and painless you could tell they knew what they where doing which provided the sense of ease.

Thanks to all mentioned for your passion and great customer service experience.

Jay D.

So Impressed!

Dec 21,2017 by Kate Comings
My old oil furnace quit working and the company who repaired it last time was booked up. They referred me to First Call, who sent Scot out to fix it. Scot told me several parts of the furnace had failed and that I needed a new furnace. He sent Steve the next day. Steve explained the options, oil or gas, and I decided to convert to natural gas. First Call handled everything for me and set up the natural gas installation. Today Abel, Chester, and Jason Sunwall came and installed a new furnace. I don't know how they did it all in one day, but they did, and cleaned everything up afterwards. I was amazed. These guys are the best and I wouldn't hesitate to recommend them to anyone.

FIRST CALL HEATING & COOLING

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We are incredibly proud of our extraordinary team and the level of service they provide. We’re not the only ones who think they are good at their jobs! Just take a look at the organizations recognizing our professional standards:

First Call Heating & Cooling is licensed, bonded, and insured. We’re BBB Accredited with an A+ rating and have won the Angie’s® List Super Service Award every year since 2006!

For all your heating and cooling needs, call or contact us today!

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Certified Partner of with:
Tri County Temp Control

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