HVAC ServiceAug 10,2016 by Lowell - Wilsonville
Today our home was serviced by Corey at First Call. He was awesome. His knowledge and professionalism and efficiency was beyond expectations. I will be calling upon him for all future HVAC needs.
Heat Pump InstallAug 10,2016 by Kim - Portland
We wanted to give a big shout out to (especially) Nathan, Joe & Mike for a long hard days' work, adding a heat pump to the oil furnace in our 1959 ranch home. They did a beautiful job snaking the lines through our garage and into the daylight basement furnace room. We requested they send their best crew to do our installation, since it was such a challenging job. Well, they most certainly did and we are very grateful and pleased with the results. Also want to mention the care they took in our home and clean up afterwards. Thank you, thank you, thank you!
AC InstallAug 10,2016 by Joan - Happy Valley
I called First Call in a bit of a panic because the first hot days of 2016 were so hot that I feared it would trigger seizures in the people I care for who have epilepsy. When I explained the situation, First Call was kind and understanding, however, the scheduler explained that they were booked out a couple of weeks and she didn't think it was possible to get a mini-split installed for air-conditioning any sooner. I had heard about First Call's great reputation so I was willing to wait but I was anxious. About 15 minutes after I hung up, I got a call back and I was informed that Steve would fit me in to talk about my needs the next day and the day after that, the fellows would begin the installation! These people really have heart! Steve walked through the home and saw the needs and laid out the plan to install mini-splits for the air conditioning. When Robert and Harper came to do the installation they consulted with Steve again because they had a couple of changes they thought would be of benefit. It was pretty impressive that the techs had the freedom to suggest improvements and that Steve supported those improvements without any ego issues. I truly felt that they all were working together for the best interest of the customer and had no other agenda but that. The next two days, had Robert and Harper here and it was so hot that I feared that they might get heat stroke. They were not only tough and kept working through the heat but they were so kind to the individuals I care for as they came in and out of the home during the installation. Nate was assigned to finish up the installation and again, kept working through the heat. The system got up and running and it was incredible to experience the relief from the heat. Mike Samuel came out (3 times!) because my staff kept messing with the mini-split remote controls. Finally, on the third time out, Mike and I together set the 4 head system so that it wouldn't need to be touched and I took away the remote controls from the staff. Mike never once complained about having to come out so many times and he acted like he was happy to be here and just wanted us to enjoy the comfort of the system. Robert, Harper and Nate, the heroic installers who had braved the heat to get the mini-splits up and running, also made a decision that I was very grateful for. The house had a roofline and siding that caused them to need some specialty parts that had to be ordered. It was blistering hot outside and they were dripping sweat into their eyes as they worked on a ladder on the second story siding. They could have looked at me and said, "Sorry, but we can't finish because we have to order special parts." They could have gotten out of the heat and left it until the parts came in and I wouldn't have been the wiser. Instead, they used ingenuity and some white tape and got that baby working. Later, Merle and Mike came out and spent a full day installing the parts that replaced the ugly (but blessed!) white tape. What else can I say? Human kindness, cheerfulness, patience, not to mention teamwork were the essence of these fellows. I would recommend this company to anyone and I would also recommend the kind of system they installed---Mitsubishi Mini-Splits. I no longer fear the heat triggering seizures and it was a great experience working with these fellows. Lastly, I want to thank the sweet woman who answered the phone and listened to my dilemma. I do not remember her name, but she could have simply left it that there wasn't a place in the schedule for a quick installation. I was very touched that after she hung up the phone, she did what it took to squeeze us in and then called me back with the good news. Thank you First Call Heating and Cooling!!!
AC MaintenanceAug 10,2016 by Doug - Lake Oswego
I've been a customer for at least 15 years (at least via Tri-County) and will never go anywhere else. I've had furnace installed, an air conditioner for the house and another for a single room at different times over the years. Everyone has always been great. We have everything serviced on a semi regular basis as well. Everyone from the staff answering the phone to the sales people to the service staff have always been great. Just had Frank over on 7/1 and once again had superior service. He is very knowledgeable and helpful (as he's been in the past as he provided service to us last year as well). He clearly likes where he works and goes above and beyond. Again, I'll never use anyone else.
Furnace and AC InstallationAug 10,2016 by John - Wilsonville
We recently purchased an almost new home in the VilleBois development. The house had been pre-wired and pre-plumbed for air conditioning, which had never been installed. First Call had installed the furnace, so naturally we called on them when we decided to get A/C. The First Call crew, led by Nathan McCord, arrived on time and got the job done by early afternoon. Nathan took the time to explain in detail how the system worked. We are very satisfied with First Call's service, and we will call them again when we need any maintenance in the future.
Heat Pump MaintenanceAug 10,2016 by Lois - Portland
Nick, my A/C technician, called to alert me when he was 15 minutes from my home! He rang the doorbell, removed his shoes and politely introduced himself. He diligently fine-tuned the heat pump, removed his shoes again, then located a leak in the interior exhaust line. He worked extremely hard to unplug all of the contaminants, wiped up the water and showed me how to change the filter. To my horror, he pointed out a deceased mouse adjacent to the furnace and recommended air duct cleaning. He explained each entry on the service order. Nick is a well-trained professional who takes extreme pride in doing an outstanding job and is truly a wonderful First Call Heating & Cooling representative. I will specifically request that he return next summer to perform my annual tune-up!
Humidifier InstallationAug 10,2016 by Mark - West Linn
I purchased two new furnaces and house humidifiers a few years ago from First Call Heating & Cooling. After about 2 years, one of my humidifiers started failing (a sticky valve). They were under warranty, but the manufacturer discontinued the product due to design flaws. First Call came out to troubleshoot, and determined that they would replace both my humidifiers with the replacement model. Joe and Victor did the installation, which was not trivial. They worked hard, and did a fantastic job. First Call Heating & Cooling stands by their work and their warranty. This is a great company that will deliver superb products and great craftsmanship. I'm glad I chose them as my heating and cooling vendor.
Furnace and AC InstallationAug 10,2016 by Doug - Portland
We just had our furnace and AC replaced. Matt Cobb was very informational about the product and the installation while Joe Ganivet and Aaron as installers were professional, knowledgeable and tidy. They even swept out our garage when finished. Joe was very knowledgeable when instructing us on the new touch screen WIFI thermostat. Great team from receptionist to installation! Would recommend them.
AC InstallAug 10,2016 by Doug - Troutdale
Our salesman Jason was knowledgeable and helpful. The installers were timely, clean and thorough. I'm pleased we went with a local company that will stand behind the products they install. We ended up going with a Trane A/C which is highly rated and reliable. One other bid we received for nearly the same cost was for an inferior brand. Do your research; some companies only install certain brands.
AC Compressor Replacement and InstallationAug 10,2016 by Liza - Portland
Our 13 year- old A/C compressor quit on us, so we needed to replace it. Since the coils on all newer A/C units are taller now, we would have had to raise the furnace to accommodate this, so we opted to replace our 13 year- old furnace at the same time. After getting a couple of bids, we decided to work with First Call. Their prices were competitive and the sales person sat down and explained everything to us in person. Jason Harper and Luke Greenwald of First Call Heating & Cooling get 5 stars from me. Jason installed a new Trane furnace and Luke installed a new Trane A/C unit, and both in under 6 hours. Luke explained everything to me afterwards and asked questions during the installation to ensure that it met our needs. They cleaned everything up at the end and our garage and outside area where the A/C is, looked like it did before they showed up. They did a great job.
AC and Air Filtration InstallationAug 10,2016 by Edward - Oregon City
They came a day early after checking if doing so would be acceptable to us. We had AC and an air filtration unit installed as expected and per the proposal. Install was nicely done and professional. They removed all packaging and left the areas of install clean. The sales rep Jason was very friendly and knowledgeable of the products being sold. He was willing to answer all my questions. The installers were always friendly and willing to listen to my concerns and answered questions as well. The price might have been better had it not been one of the hottest springs here in many years (90+) and everyone was booked for quotes and installs. I did receive other quotes and Tri County was slightly higher but in the ball park. We decided to go with Tri County because they were very near our home, they offered an AC package that married well with our existing furnace, warranty was one of the best, and the overall presentation by the sales rep. I would use Tri County again in the future.
Maintenance and Service Repair on AC UnitAug 10,2016 by Miriam - Vancouver
The Technician came out and he was so nice and he didn't find anything major wrong with our AC, but he did a "Preventative Maintenance" on our AC and cleaned the fan, filter and motor just to make sure there wasn't anything that had fallen into the AC that could be causing the rattling and he even stayed and listened to our AC while it was turned on to make sure there was no rattling noises once he completed his PM. He went above and beyond and I truly wish I could remember his name because he's been our Service Technician on "at least" 3 occasions and he has been AWESOME every time! There was NO CHARGE for his services as we purchased the Annual Service Contract, just a few months prior to this incident when we had our AC tune up as the cost of the Service Contract was only a few more dollars than the cost of the AC tune up and service call. It was WELL worth our investment! First Call Heating & Cooling is the BEST HVAC service provider we've found since moving here to the Pacific Northwest in 2000! AND they are the SAME HVAC company my mother used when she lived here in the 1990's and early 2000's and I didn't even know it! She couldn't remember show she used for HVAC until I finally found First Call Heating & Cooling and once she saw the Technician's uniform, then she remembered them and she had NOTHING BUT GOOD THINGS to say about them too! AWESOME COMPANY TO WORK WITH!
Heating and AC InstallationsAug 10,2016 by Angela - Tigard
Tri County installed both heating and AC units in our home. It was July 2015 and we've been very happy with the product. The AC worked awesome during those hot summer days and it's been great during the cold ones. They showed an above average level of professionalism in the quote process as well as, the installation. I highly recommend them!!
AC InstallationAug 10,2016 by Nina - Portland
Crew of Merle and Billy showed up on time for what should have been a fairly straightforward job. After getting the existing gas furnace opened to install the cooling coils it became clear the original plan? was not going to work. They basically had to take the furnace completely apart and rebuild it to accommodate the new A/C unit. They approached the entire thing very professionally. They did not bad mouth the sales guy who set up the original job or anything- just got down to business. They ended up working about an hour late just to finish in one day. Kept us informed throughout the day on progress and issues and made sure we were on board with the revised plan. Super job.
AC InstallationAug 10,2016 by Marcia - West Linn
The experience with First Call Heating & Cooling was excellent from start to finish. This was a job for which I was acting as agent for the owner of a rental property. Matt, the estimator, was on time, handled the estimating process professionally and efficiently. Once the estimate was accepted he coordinated the rest of the work to take place in a manner causing the least possible disruption to the tenant. Additionally, the property owner had an AC unit in a separate location that needed to be decommissioned and Matt lined up that service as well. The tenant reported that the two installers, Nathan and Abel, were very accommodating to her allergy issues, kept the mess associated with equipment removal and installation to a minimum, presented themselves professionally and were efficient in completion of the work in one day.
Heating and Cooling InstallationAug 10,2016 by K.R.
First call Heating and Cooling was professional and courteous from the moment we made contact with them for an estimate. Matt was right on time for our appointment and right on the money for the installation of our system. They were happy to address our concerns and answered all of our many questions to our satisfaction. The installers, Dustin G and Belek were superb! So was Jim from Bob's Electric who performed the electrical work. Dustin and Belek were considerate of my concern for the existing shrubs and trees that we have and worked with us to preserve them and get our new unit in and out of sight. We love that! We would highly recommend this company for installation of heating or air conditioning. They truly are top notch. Thanks guys!!