AC InstallAug 10,2016 by Doug - Troutdale
Our salesman Jason was knowledgeable and helpful. The installers were timely, clean and thorough. I'm pleased we went with a local company that will stand behind the products they install. We ended up going with a Trane A/C which is highly rated and reliable. One other bid we received for nearly the same cost was for an inferior brand. Do your research; some companies only install certain brands.
AC Compressor Replacement and InstallationAug 10,2016 by Liza - Portland
Our 13 year- old A/C compressor quit on us, so we needed to replace it. Since the coils on all newer A/C units are taller now, we would have had to raise the furnace to accommodate this, so we opted to replace our 13 year- old furnace at the same time. After getting a couple of bids, we decided to work with First Call. Their prices were competitive and the sales person sat down and explained everything to us in person. Jason Harper and Luke Greenwald of First Call Heating & Cooling get 5 stars from me. Jason installed a new Trane furnace and Luke installed a new Trane A/C unit, and both in under 6 hours. Luke explained everything to me afterwards and asked questions during the installation to ensure that it met our needs. They cleaned everything up at the end and our garage and outside area where the A/C is, looked like it did before they showed up. They did a great job.
AC and Air Filtration InstallationAug 10,2016 by Edward - Oregon City
They came a day early after checking if doing so would be acceptable to us. We had AC and an air filtration unit installed as expected and per the proposal. Install was nicely done and professional. They removed all packaging and left the areas of install clean. The sales rep Jason was very friendly and knowledgeable of the products being sold. He was willing to answer all my questions. The installers were always friendly and willing to listen to my concerns and answered questions as well. The price might have been better had it not been one of the hottest springs here in many years (90+) and everyone was booked for quotes and installs. I did receive other quotes and Tri County was slightly higher but in the ball park. We decided to go with Tri County because they were very near our home, they offered an AC package that married well with our existing furnace, warranty was one of the best, and the overall presentation by the sales rep. I would use Tri County again in the future.
Maintenance and Service Repair on AC UnitAug 10,2016 by Miriam - Vancouver
The Technician came out and he was so nice and he didn't find anything major wrong with our AC, but he did a "Preventative Maintenance" on our AC and cleaned the fan, filter and motor just to make sure there wasn't anything that had fallen into the AC that could be causing the rattling and he even stayed and listened to our AC while it was turned on to make sure there was no rattling noises once he completed his PM. He went above and beyond and I truly wish I could remember his name because he's been our Service Technician on "at least" 3 occasions and he has been AWESOME every time! There was NO CHARGE for his services as we purchased the Annual Service Contract, just a few months prior to this incident when we had our AC tune up as the cost of the Service Contract was only a few more dollars than the cost of the AC tune up and service call. It was WELL worth our investment! First Call Heating & Cooling is the BEST HVAC service provider we've found since moving here to the Pacific Northwest in 2000! AND they are the SAME HVAC company my mother used when she lived here in the 1990's and early 2000's and I didn't even know it! She couldn't remember show she used for HVAC until I finally found First Call Heating & Cooling and once she saw the Technician's uniform, then she remembered them and she had NOTHING BUT GOOD THINGS to say about them too! AWESOME COMPANY TO WORK WITH!
Heating and AC InstallationsAug 10,2016 by Angela - Tigard
Tri County installed both heating and AC units in our home. It was July 2015 and we've been very happy with the product. The AC worked awesome during those hot summer days and it's been great during the cold ones. They showed an above average level of professionalism in the quote process as well as, the installation. I highly recommend them!!
AC InstallationAug 10,2016 by Nina - Portland
Crew of Merle and Billy showed up on time for what should have been a fairly straightforward job. After getting the existing gas furnace opened to install the cooling coils it became clear the original plan? was not going to work. They basically had to take the furnace completely apart and rebuild it to accommodate the new A/C unit. They approached the entire thing very professionally. They did not bad mouth the sales guy who set up the original job or anything- just got down to business. They ended up working about an hour late just to finish in one day. Kept us informed throughout the day on progress and issues and made sure we were on board with the revised plan. Super job.
AC InstallationAug 10,2016 by Marcia - West Linn
The experience with First Call Heating & Cooling was excellent from start to finish. This was a job for which I was acting as agent for the owner of a rental property. Matt, the estimator, was on time, handled the estimating process professionally and efficiently. Once the estimate was accepted he coordinated the rest of the work to take place in a manner causing the least possible disruption to the tenant. Additionally, the property owner had an AC unit in a separate location that needed to be decommissioned and Matt lined up that service as well. The tenant reported that the two installers, Nathan and Abel, were very accommodating to her allergy issues, kept the mess associated with equipment removal and installation to a minimum, presented themselves professionally and were efficient in completion of the work in one day.
Heating and Cooling InstallationAug 10,2016 by K.R.
First call Heating and Cooling was professional and courteous from the moment we made contact with them for an estimate. Matt was right on time for our appointment and right on the money for the installation of our system. They were happy to address our concerns and answered all of our many questions to our satisfaction. The installers, Dustin G and Belek were superb! So was Jim from Bob's Electric who performed the electrical work. Dustin and Belek were considerate of my concern for the existing shrubs and trees that we have and worked with us to preserve them and get our new unit in and out of sight. We love that! We would highly recommend this company for installation of heating or air conditioning. They truly are top notch. Thanks guys!!