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Reviews

heating and cooling testimonials2
 

Gas Furnace Installation

Aug 10,2016 by Charles - Beaverton
First Call installed our new gas furnace on January 13, 2016, replacing our old oil furnace.  We were impressed with our sales person, Steve, who handled the sale in a very professional and courteous manner, and with the installers, Joe G., Nate and Abel, who did a remarkable and efficient job.  Thank you to them and all the others who were involved with the installation.

Installation of Gas Furnace, Water Heater, and AC

Aug 10,2016 by Tom – Portland
Wow, we just had a new gas furnace, hot water heater and air conditioner installed by First Call. It is not an easy process taking out your old systems and bringing in all new equipment. But when they were done, they did the "White Glove" treatment and left our home cleaner than when they arrived. And the heat from the new furnace is the best. Our thank you to Joe G. and Jason Harper. They are the best.
** Updated ** Just had another heat pump and furnace installed at our daughter's condo. Same outstanding service and top quality work. I would recommend First Call to anyone. Fast, efficient and clean. Lead tech Robert Stevens was great. He got great support from Andre, Jason and Ricardo. Thanks to all four of you.
**Updated ** Just had First Call come out today to do some modifications to our system. As usual they were on time, clean and efficient. Our tech was Joe. First Call should be proud to have him on their staff. He is the best.

HVAC Install

Aug 10,2016 by Jonathan – Portland
Had a great install by Aaron and Merle. They were quick, professional, and went above and beyond my expectations.

Ductwork Replacement

Aug 10,2016 by Bruce – Portland
We had First Call replace our ductwork. Technicians Merle Stewart, Nathan Bonk, and Aaron Miller were very prompt, professional, and thorough. We highly recommend them and this company.

Gas Furnace and A/C Service and Installation

Aug 10,2016 by Jeff - Lake Oswego
Steve (comfort consultant) and technicians Jeff and Dustin installed a new Trane XV95 gas furnace and XR13 air conditioner.  The service and installation was done in a very professional matter.  I would recommend First Call Heating & Cooling to anybody.

Furnace Istallation

Aug 10,2016 by Elisa – Portland
Had a great experience with installation of a new furnace.  Salesperson Matt was very timely, nice and responsive, and it seemed like he knew what he was talking about and why he was making the specific furnace recommendation he was making.  Installation by Jeffrey and Nathan went well.  They arrived on time, finished when they said they would, cleaned up after themselves before they left, and did a good job of explaining how it worked.  Got their name from my neighbor who had a good experience several years ago, and now I've had one. I wouldn't hesitate to recommend them.

Furnace and AC Installation

Aug 10,2016 by Brad – Troutdale
Just had a new Trane  XV95 Gas Furnace and XR13 AC installed. Steve was our sales person...prompt, courteous and professional. The install guys Dustin, Dan and Nate did a great job. Answered all our questions and were very helpful. Prompt respectful service. The office staff was also very helpful. We will definitely recommend First Call in the future.

Gas Furnace Replacement

Aug 10,2016 by Gayla – Portland
Just want to compliment the crew that came to my house to replace my 63 year-old oil furnace with a new gas furnace.  Abel, Michael, Jason, Lee, Nick and Nathan were great. Everyone was professional and able to complete all the work in one day. The office personnel were also a great help. I did get other estimates and First Call was the best price. Great job!!!

HVAC Service

Aug 10,2016 by Mircea – Portland
The First Call crew - Robert, Bill, and Arron - did an excellent job replacing our AC unit.
They were very efficient, professional, and friendly, finished the job in one day and cleaned up everything. They took the time to explain how everything works and we were especially impressed by the great job they did hiding the outside lines, it now looks much better than before!

HVAC Service and Repair

Aug 10,2016 by Larry – Portland
My family and I must compliment First Call's HVAC team of Abel, Robert, and the two Jasons who just installed a new heating and cooling system last Friday quickly and efficiently when our system went out. Each member thoroughly knows their craft, clearly explained what they did at each step, and were eager to field any question. Although professionalism is expected, which they well represented, they were very personable and wanting to provide the best quality product and service for our investment. I thought it would clearly take nearly two days to remove the behemoth dinosaur of our old heating unit (40 yrs +) plus all the other work. They did it in six hours installing a much smaller, quiet, and efficient unit with air conditioning leaving us with much more space, peace of mind, and comfort. And, they insisted we note the cost savings from our conversion to a gas from oil. We already have since the new unit only comes on so silently once in the morning for a brief moment compared to near round the clock clanky clank with the old unit when set at the same temp. 
Thumbs up for their customer service, results so far, and value for the money! Who are you going to call (Ghost-busters)? No, First Call!
** I must mention the follow-up to our purchase with the duct work cleaning done today.
Our family is now enjoying a state-of-the-art HVAC system just installed by First Call Heating & Cooling. The company is truly full service as advertised with great customer care and due diligence to make sure the job is done right the first time. I really appreciated the duct cleaning work done as well by the team of Dustin W. and Andre T. along with their great consumer education of our recent purchase. They showed me how much dust & debris built up over the years already picked up by the filter for the recently installed HVAC. They fielded every question spot-on and provided additional value-added advice to make sure the unit works flawlessly. Great to experience exceptional, quality work and customer-centrism!

Furnace Conversion

Aug 10,2016 by Bill – Portland
Just had a complete oil to gas furnace conversion done, and it was an awesome experience! The work included removal of the 25+ year-old furnace from our basement, removal of the oil tank and all tubing from the garage, installation of a new gas line (no service to house previously), new high-efficiency furnace, new air conditioning unit outside the garage, and a complete duct cleaning (last cleaning unknown, but over 20 years). There was a lot of custom work required, but that didn't stop the "dream team" of Abel M., Aaron M., Jason, Dustin W., Andre T. from rocking the entire installation in less than two days--the new furnace was actually up and running after the first day! We couldn't be happier with how it went. Thanks to Steve E. too for supporting this team of amazing and friendly professionals.

Service

Aug 10,2016 by Shannon - Gladstone
They were awesome. I would highly recommend Dustin Gould and Joe G. They were professional and great to work with.

AC Installation

Aug 10,2016 by Kevin - Portland
Our old air conditioner finally died. Matt C. came right out and recommended one that was NOT the most expensive, but was just right for our home. He didn't try to sell us on bells and whistles. Just the most practical. He also noticed that our 16-year-old furnace was not installed to code and wouldn't pass inspection. Again he offered the best deal with financing and government tax breaks. A week later, Jeff, Aaron and Justin came out and installed both in one day! They were very courteous, knowledgeable and professional. Even Matt dropped by and together the four of them discussed quality work built to code. Best of all, they cleaned up spotlessly on their way out, leaving us better than we were -- with new, QUIET AC and furnace. Also, I love the smart touchscreen thermostat. It even shows us weather radar and forecasts! We will recommend First Call and Trane to anyone!

Furnace and AC Installation

Aug 10,2016 by Nancy – Portland
We had a furnace and ac installed by First Call, and are pleased with the results! Everyone was professional, and did a great job! Technicians Aaron Miller and Abel Morfin were on time, courteous, knowledgeable, and cleaned up when they were done! We just had our hardwood floors refinished, and they were careful with them. So far, everything works great, and the thermostat was easy to set. We also wanted to thank Salesman Steve and Victoria, who answered our numerous calls, and worked with our schedule. (Hope I didn't forget anyone) Thanks to all! Nancy Miller (not related to tech Aaron Miller) and Peter Nelson. We also had or ducts cleaned by Dustin and Andre yesterday, and they did a great job! They showed up on time and went right to work. They took care with our newly refinished hardwood floors, and were very fast. They explained the process, and showed us before and after photos. We recommend First Call!

HE Furnace and A/C Install

Aug 10,2016 by Carmen - Portland
I used first call for a new HE furnace and new AC install. Their crew, Daniel, Jason, Harper, & Steve were great. They paid such attention to details, and were extremely thorough. Their professionalism was outstanding. Overall, the terrific customer service I received was so refreshing; something that's been lacking with so many businesses these days! I would highly recommend them.

Mitsubishi A/C Install

Aug 10,2016 by Sally-Ann - Portland
First Call recently installed a Mitsubishi air conditioning unit in my studio.  Hats off to Dustin and Jeffery for going the extra mile to ingeniously hide the duct work from the exit wall to the compressor.  They were very efficient, clean and tidy, and right on schedule, no muss no fuss, and I would highly recommend them for any heating or cooling needs.  We have used them for years to install and service our furnace and have always been happy with their customer service.

A/C Install

Aug 10,2016 by Don - Gladstone
I had a new heating system put in about 7 years ago by Tri-County, each year they serviced the system and Frank was the worker who installed the furnace and air condition in the beginning and every year he is the one I ask for when I call for my yearly checkup. This year I found that Tri- County ad First call are the same company, that makes since if there is a problem I would first call Tri-County!  From the very first day installing the whole unit and maintaining everything you could not have had a better experience. All workmen were very good about installing and clean up when finished. Frank has advised me about the updates and thanks to him I have the latest and best system. I would recommend FIRST CALL to everyone and ASK FOR FRANK!!!

A/C and Furnace Install

Aug 10,2016 by Charlie - West Linn
First Call/Tri Temp did an excellent job installing our new Trane A/C and furnace. The team of Robert, Nate and Aaron were professional, on time and I was very pleased with their work. Highly Recommended. -- I wanted to add that Michael from First call came out to make some adjustments to our filters in both furnaces. He was very professional and did an outstanding job making sure they fit properly. Great job!

A/C Service

Aug 10,2016 by Marlow - Tualitan
We had an issue with our Trane Heating & Cooling system on Memorial Day. We noticed around 9:00 that evening that the fan was not working so we called the help line. We got their phone service due to the holiday but we told someone from Tri County would give us a call within an hour. Five minutes later we got a call from a service tech and after he figured out or issue he helped us shut down our system for the night. Promptly the next morning we got a call to set up an appointment with Frank that afternoon.
Frank arrived on time and quickly determined the circuit board had failed. After he told us the price for a new board we mentioned to him that our ten-year warranty had just expired four weeks earlier.
To our surprise when he came back we the part he had mentioned to his boss of or warranty issue. They told us if we did a regular service they would give use the part at a significantly reduced price. We are back up and running and once again happy that we choose Tri County for our new system ten years ago. They are the best.

A/C Service

Aug 10,2016 by Pat - West Linn
I purchased a house last year and Frank from First Call serviced my AC unit for the first time a couple of weeks ago.  He was so helpful. Answered all my questions, took great care with the unit, gave recommendations when asked.  I haven't had air conditioning before and he was extremely patient with all of my questions.  I would definitely recommend the company. And ask for Frank if you can!

FIRST CALL HEATING & COOLING

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For all your heating and cooling needs, call or contact us today!

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Tri County Temp Control

 

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