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Reviews

heating and cooling testimonials2
 

Ducts and Dryer Vent Maintenance

Aug 10,2016 by Christine – Portland
Dustin and Andre came to clean out my ducts and my dryer vent in my new home. They were on time, very courteous, very neat, and they explained everything they were going to do. They cleaned up the messes and even warned me when there was going to be a mess. They also took the time to explain how to replace my air filters. Best of all, they were a lot of fun to have in my home. I have used First Call for years in my old home for delivery of oil and maintenance on my furnace and they were the first people I called when I needed service in my new home. They are the best!

Furnace Install

Aug 10,2016 by Catherine – Portland
Needing a new furnace Christmas time is not Merry, but the installers from first call were so professional and polite...they almost made it so. Special thanks to Dustin, Nathan, and their merry men. My furnace room is cleaner than when they arrived!

Furnace Installation

Aug 10,2016 by Jay - Portland
These guys were polite, efficient, and did a very nice job installing our new furnace in one day.  Special thanks to Merle and Jason.

Furnace Repair

Aug 10,2016 by Steve - Gresham
I was fortunate enough to get one of First Call's best employees to help with my furnace problem, he was actually there to pump water out of my oil tank but he went above and beyond and got my furnace running properly. I would highly recommend First Call and especially Aaron Miller. Thanks Aaron!

Heating and Cooling System Installed

Aug 10,2016 by Sepp – Beaverton
Just had a new heating and cooling system installed by First Call. I received excellent service from sales to installation and would definitely recommend them! Could not be happier with how everything went.
Thank you, Steve, Daniel and Aaron.

Installation of A/C

Aug 10,2016 by Sandra - Beaverton
We're sold on First Call Heating & Cooling. Matt spent a great deal of time with us, learning what we need and want, and then Robert and his team executed with fast, clean, professional installation. They don't make promises they can't keep. They deliver excellent results, relying on years and years of experience and expertise. The install was much faster than expected, particularly appreciated since the temps have gotten very low all of a sudden. And, other than a much more comfortable home environment, First Call left no evidence they were ever here.  Clean, clean, clean.  The mark of quality and careful workmanship.  Five stars for First Call!
**Updated ** Five more stars for First Call for the final phased installation and approval by city building inspection.  A recent move to Oregon found us in need of a new heating and cooling system.  Not new to Trane, however, we bid a few different HVAC service providers and ultimately chose First Call.  The pricing was competitive and very fair, and attention to detail was much appreciated.  Robert and his crew did the installation.  We are extremely impressed with the entire process.  The install crew took great care to cover the floors and anything that might be affected. Robert does meticulous work and pays attention to every possible detail.  He did an artist's job of routing wiring and plumbing lines, many of which are invisible, both inside and outside the house.  He was careful to exercise and test the system (both heating and cooling) to ensure they function properly, and the city building inspector was satisfied and happy with the work.  We are happy that we will be able to rely on this Trane system to keep us comfortable, as installed by First Call, for many years to come.

Furnace Install

Aug 10,2016 by Randall – Gresham
First Call heating and cooling just installed our new furnace! This company is tops in service Daniel Stevens and his partner did a great job on our install. Explaining what would take place on removal of old furnace and installation of new one. These two Technicians completed the install working around a power outage in our area for 1 1/2 hrs. The new furnace works great and all the new features that come it. Victoria in the office was very helpful taking care of our payment and answered any questions we had. Would recommend this company for all your heating and cooling needs very satisfied.

Thermostat and Furnace Install

Aug 10,2016 by Jamie – Milwaukie
Daniel & Aaron did a great job on the removal of my old furnace and the install of the new furnace and thermostat. They were professional and kept the work space clean and took time to clean up after the job was done. They were timely and finished the job in the amount of time they said it would take, despite my old furnace putting up a fight on the removal stage. Thanks to them, my house has heat again!

Gas Furnace Install

Aug 10,2016 by Rick – Portland
Replacement gas furnace and thermostat have only been in a few hours but seem very good so far. Installers - Joe and Abel - were great: On time, hardworking, good natured, competently explained what I needed to know about the new furnace and thermostat and patiently answered my curious questions about stuff I didn't really need to know. Everyone I dealt with at this company was first rate, from those I talked with on the phone, to Steve who came to the house to help us select the right furnace, to Joe and Abel who installed it two days later.

Gas Furnace Installation

Aug 10,2016 by Pat - Portland
My old oil furnace died and I had a new gas furnace installed. I was out of heat during a cold spell. All of the staff were all very courteous, helpful and accommodating. They went above and beyond to provide me all I needed to keep warm while the installation process took place. They were very supportive and helped me through NW Natural Gas Company delays and holiday red tape. Joe G, Sundwall, Able, Merle and Harper were the absolute best.  Any customer would be lucky to have this team working for them. THANK YOU!!

Furnace Replacement and Install

Aug 10,2016 by Mark – Portland
I had to replace a 62 year old furnace, and had First Call come out to bid the job. Steve Erickson quoted me a price and agreed to do the job. The installation date was advanced by a week when they had an opening and as it was December, that was appreciated.
The furnace was installed by Jeff and Belek, and all was well. Not really, despite the fact that we chose a furnace that was easily large enough for the house, the home heated VERY slowly.
I called First call (Steve) and they came out and made adjustments, that did not work and we continued to talk back and forth until the problem was solved.
It turns out that when the home was built they had installed duct work that was way to large and had a fan twice normal to supply air.
The upshot is First Call installed a 2nd furnace for use as a blower and that has finally solved the problem.
Bottom line, throughout the process First Call and everyone I dealt with there was right there to take responsibility for the problem and I got no feedback like "this is the way new furnaces are" or "we have to upgrade" etc.
This is the first and last time I will write a review but these people run their business like a business should be run.. It should be noted that I had paid for the work in full before problems were noticed and it would have been easy for them to make the situation lees than pleasant.
I recommend First Call......

Furnace and AC Removal and Install

Aug 10,2016 by Kevin – Gresham
Nothing short of OUTSTANDING! Steve E. was on time for the walkthrough and his proposal was fair and firm.  Two days later the install team of Joe G., Abel and Nathan were on time, efficient, courteous and complete professionals.  Furnace and AC removal and install was done in 1 day! I highly recommend that, at the very least, FIRST CALL is on your list of companies when seeking bids on service or installation.

Gas Furnace Installation

Aug 10,2016 by Charles - Beaverton
First Call installed our new gas furnace on January 13, 2016, replacing our old oil furnace.  We were impressed with our sales person, Steve, who handled the sale in a very professional and courteous manner, and with the installers, Joe G., Nate and Abel, who did a remarkable and efficient job.  Thank you to them and all the others who were involved with the installation.

Installation of Gas Furnace, Water Heater, and AC

Aug 10,2016 by Tom – Portland
Wow, we just had a new gas furnace, hot water heater and air conditioner installed by First Call. It is not an easy process taking out your old systems and bringing in all new equipment. But when they were done, they did the "White Glove" treatment and left our home cleaner than when they arrived. And the heat from the new furnace is the best. Our thank you to Joe G. and Jason Harper. They are the best.
** Updated ** Just had another heat pump and furnace installed at our daughter's condo. Same outstanding service and top quality work. I would recommend First Call to anyone. Fast, efficient and clean. Lead tech Robert Stevens was great. He got great support from Andre, Jason and Ricardo. Thanks to all four of you.
**Updated ** Just had First Call come out today to do some modifications to our system. As usual they were on time, clean and efficient. Our tech was Joe. First Call should be proud to have him on their staff. He is the best.

HVAC Install

Aug 10,2016 by Jonathan – Portland
Had a great install by Aaron and Merle. They were quick, professional, and went above and beyond my expectations.

Ductwork Replacement

Aug 10,2016 by Bruce – Portland
We had First Call replace our ductwork. Technicians Merle Stewart, Nathan Bonk, and Aaron Miller were very prompt, professional, and thorough. We highly recommend them and this company.

Gas Furnace and A/C Service and Installation

Aug 10,2016 by Jeff - Lake Oswego
Steve (comfort consultant) and technicians Jeff and Dustin installed a new Trane XV95 gas furnace and XR13 air conditioner.  The service and installation was done in a very professional matter.  I would recommend First Call Heating & Cooling to anybody.

Furnace Istallation

Aug 10,2016 by Elisa – Portland
Had a great experience with installation of a new furnace.  Salesperson Matt was very timely, nice and responsive, and it seemed like he knew what he was talking about and why he was making the specific furnace recommendation he was making.  Installation by Jeffrey and Nathan went well.  They arrived on time, finished when they said they would, cleaned up after themselves before they left, and did a good job of explaining how it worked.  Got their name from my neighbor who had a good experience several years ago, and now I've had one. I wouldn't hesitate to recommend them.

Furnace and AC Installation

Aug 10,2016 by Brad – Troutdale
Just had a new Trane  XV95 Gas Furnace and XR13 AC installed. Steve was our sales person...prompt, courteous and professional. The install guys Dustin, Dan and Nate did a great job. Answered all our questions and were very helpful. Prompt respectful service. The office staff was also very helpful. We will definitely recommend First Call in the future.

Gas Furnace Replacement

Aug 10,2016 by Gayla – Portland
Just want to compliment the crew that came to my house to replace my 63 year-old oil furnace with a new gas furnace.  Abel, Michael, Jason, Lee, Nick and Nathan were great. Everyone was professional and able to complete all the work in one day. The office personnel were also a great help. I did get other estimates and First Call was the best price. Great job!!!

FIRST CALL HEATING & COOLING

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We are incredibly proud of our extraordinary team and the level of service they provide. We’re not the only ones who think they are good at their jobs! Just take a look at the organizations recognizing our professional standards:

First Call Heating & Cooling is licensed, bonded, and insured. We’re BBB Accredited with an A+ rating and have won the Angie’s® List Super Service Award every year since 2006!

For all your heating and cooling needs, call or contact us today!

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