Furnace Service and RepairAug 10,2016 by Ariel – Portland
We purchased a gas furnace in March and the water pump portion of it went out today. We didn't know that was what it was when we called it in. Was very impressed that the service call came out on same day and honored the warranty. He had, just by chance, taken two water pumps since he needed to replace one today for another customer. Wow! Had heat restored in 30 minutes, no charge as it was under warranty. Very happy with service and toasty warm. thanks!
Furnace Tune-Up/MaintenanceAug 10,2016 by Joe - Portland
Everyone I was in contact with at First Call was wonderful. I needed to schedule a furnace tune up as well as get heating oil for my tank. First Call scheduled a meeting for the same week with two separate people coming out with a window of 9am-12am. I was pleasantly surprised then when at 9:01am I got a knock on the door for the guy to fill the tank! He was courteous and speedy. Immediately after he left I got a call saying the furnace technician was on his way and showed up around 9:30am (very impressive timeliness). The tech's name was Brian and when he found out this was my first oil furnace he walked me through the basics of maintenance and upkeep and thoroughly explained everything. With such an awesome experience I won't be going to anyone else for my furnace and oil needs.
Gas Lines, Ductwork, Gas Furnace, Central Air Gas and Water Heater InstallationAug 10,2016 by Teal – Hillsboro
I am always shocked that when something bad happens, everyone complains to anyone that will listen, but when it's something great they keep it to themselves. Well, I'm here to say First Call was AMAZING! We have always had, and hated electric baseboard heat. Why? No gas line on our street, but all that was about to change.... First off, their rep Steve made a late Friday afternoon appointment because that was the only time we could both be there to meet with him. He was both knowledgeable and efficient, explaining our options along the way. We wanted natural gas and with one call Steve said no problem. We knew the Trane System was going to be great, and the quote was very reasonable including incredible financing. But how many months would we have to wait? None...they scheduled to have it put in the same month. Really? So we signed the papers right away. A couple weeks later, Northwest Natural is there putting in the gas line and meter, a few days later the First Call guys show up and boom, they are on it. Talk about professional and friendly at the same time. They covered my carpet so they didn't track anything on it, and didn't even get annoyed when my 4 year old grandson wanted to watch their every move and ask 20 questions. We had guessed they'd be there all week...nope; all new gas lines, ductwork, a gas furnace, central air, a new gas hot water heater and a filtration system for those of us with allergies, and it only took 3 days. I came home just as they were finishing the last day and had a chance to meet the crew...3 nicer guys you'd never meet. My house hasn't felt this nice since we bought it...thanks guys, you are awesome.
Vent InstallAug 10,2016 by Peter – Portland
Jeff, Belek and Jason did a great job installing and cleaning up. And Jeff made a really cool shroud to fix a register that wasn't venting properly. Great team
Furnace InstallAug 10,2016 by Leigh – Portland
We had a new furnace installed on Nov.20th. It could not have gone any better or been a more pleasant experience. First, Steve came out right away to talk to us about new furnace options, discounts, incentive and tax credits. He was very knowledgeable and explained everything completely and in layman’s terms with no pressure what so ever. First Call was able to get the install scheduled within a week during a very busy time for all HVAC companies (most companies we contacted told us it would be 2-6 weeks for install). Steve also came back later the same day to drop off 2 space heaters for us to use until the installation could be completed. Joe and Jason completed the install. They worked very hard and efficiently (they did not even leave for lunch so they could complete the job timely). They were very professional, friendly, completed the job on time, communicated what was happening throughout, etc. They were very careful about protecting the walls and floors of our home. They put down protective material on the carpeted stairs and floor from the door entry to the work area. After completion they did a final walkthrough. There was not one speck of dirt or material left behind. Michael arrived later in the day to assist with the completion of the project and install and explain the new WIFI enabled thermostat. He was also very professional, friendly and knowledgeable. He programmed the thermostat for us and explained all of its functionality and how to set it up so that we could access the thermostat using our iPhones. Everyone from First Call we dealt with (receptionist, scheduler, Steve, Joe and rest of the team) was totally committed to positively representing First Call and to client satisfaction. We have been a long standing client of Jacobs Heating and AC but were unhappy with recent service and lack of professionalism. We are now an extremely satisfied and proud new client of First Call!
HVAC InstallAug 10,2016 by John – Portland
This contractor was SOLID throughout the entire process. Actually, courteous and thoughtful to the inside of our very active home. Crew was hardworking, and delivered on all levels. Like most folks I've had nightmare situations with contractors, these guys delivered on all fronts so I had to contribute to their Yelp presence online.
AC InstallAug 10,2016 by Charles - Portland
I bought a AC unit this summer from 1st Call and they did such a good job with the entire process that when my furnace went out this week they were the only one i thought of calling. I want to thank Steve, Joe and Nathan for once again doing a great job.
Gas Furnace and A/C InstallationAug 10,2016 by Terrie – Beaverton
We had a new XV95 Gas furnace installed and a new XR13 SEER Air Conditioner installed in our home this week and we are very happy with the process and product. We also had a cold air return installed in the upstairs of the house since there has never been one on that level. The installers (Daniel S. & Dave H.) were efficient and knowledgeable. They were on time both days, provided thorough answers to my questions, kept the work site clean with drop cloths & shoe coverings as well as vacuumed and swept any debris during the job. We appreciate the great job they did!
Ducts and Dryer Vent MaintenanceAug 10,2016 by Christine – Portland
Dustin and Andre came to clean out my ducts and my dryer vent in my new home. They were on time, very courteous, very neat, and they explained everything they were going to do. They cleaned up the messes and even warned me when there was going to be a mess. They also took the time to explain how to replace my air filters. Best of all, they were a lot of fun to have in my home. I have used First Call for years in my old home for delivery of oil and maintenance on my furnace and they were the first people I called when I needed service in my new home. They are the best!
Furnace InstallAug 10,2016 by Catherine – Portland
Needing a new furnace Christmas time is not Merry, but the installers from first call were so professional and polite...they almost made it so. Special thanks to Dustin, Nathan, and their merry men. My furnace room is cleaner than when they arrived!
Furnace InstallationAug 10,2016 by Jay - Portland
These guys were polite, efficient, and did a very nice job installing our new furnace in one day. Special thanks to Merle and Jason.
Furnace RepairAug 10,2016 by Steve - Gresham
I was fortunate enough to get one of First Call's best employees to help with my furnace problem, he was actually there to pump water out of my oil tank but he went above and beyond and got my furnace running properly. I would highly recommend First Call and especially Aaron Miller. Thanks Aaron!
Heating and Cooling System InstalledAug 10,2016 by Sepp – Beaverton
Just had a new heating and cooling system installed by First Call. I received excellent service from sales to installation and would definitely recommend them! Could not be happier with how everything went. Thank you, Steve, Daniel and Aaron.
Installation of A/CAug 10,2016 by Sandra - Beaverton
We're sold on First Call Heating & Cooling. Matt spent a great deal of time with us, learning what we need and want, and then Robert and his team executed with fast, clean, professional installation. They don't make promises they can't keep. They deliver excellent results, relying on years and years of experience and expertise. The install was much faster than expected, particularly appreciated since the temps have gotten very low all of a sudden. And, other than a much more comfortable home environment, First Call left no evidence they were ever here. Clean, clean, clean. The mark of quality and careful workmanship. Five stars for First Call! **Updated ** Five more stars for First Call for the final phased installation and approval by city building inspection. A recent move to Oregon found us in need of a new heating and cooling system. Not new to Trane, however, we bid a few different HVAC service providers and ultimately chose First Call. The pricing was competitive and very fair, and attention to detail was much appreciated. Robert and his crew did the installation. We are extremely impressed with the entire process. The install crew took great care to cover the floors and anything that might be affected. Robert does meticulous work and pays attention to every possible detail. He did an artist's job of routing wiring and plumbing lines, many of which are invisible, both inside and outside the house. He was careful to exercise and test the system (both heating and cooling) to ensure they function properly, and the city building inspector was satisfied and happy with the work. We are happy that we will be able to rely on this Trane system to keep us comfortable, as installed by First Call, for many years to come.
Furnace InstallAug 10,2016 by Randall – Gresham
First Call heating and cooling just installed our new furnace! This company is tops in service Daniel Stevens and his partner did a great job on our install. Explaining what would take place on removal of old furnace and installation of new one. These two Technicians completed the install working around a power outage in our area for 1 1/2 hrs. The new furnace works great and all the new features that come it. Victoria in the office was very helpful taking care of our payment and answered any questions we had. Would recommend this company for all your heating and cooling needs very satisfied.
Thermostat and Furnace InstallAug 10,2016 by Jamie – Milwaukie
Daniel & Aaron did a great job on the removal of my old furnace and the install of the new furnace and thermostat. They were professional and kept the work space clean and took time to clean up after the job was done. They were timely and finished the job in the amount of time they said it would take, despite my old furnace putting up a fight on the removal stage. Thanks to them, my house has heat again!
Gas Furnace InstallAug 10,2016 by Rick – Portland
Replacement gas furnace and thermostat have only been in a few hours but seem very good so far. Installers - Joe and Abel - were great: On time, hardworking, good natured, competently explained what I needed to know about the new furnace and thermostat and patiently answered my curious questions about stuff I didn't really need to know. Everyone I dealt with at this company was first rate, from those I talked with on the phone, to Steve who came to the house to help us select the right furnace, to Joe and Abel who installed it two days later.
Gas Furnace InstallationAug 10,2016 by Pat - Portland
My old oil furnace died and I had a new gas furnace installed. I was out of heat during a cold spell. All of the staff were all very courteous, helpful and accommodating. They went above and beyond to provide me all I needed to keep warm while the installation process took place. They were very supportive and helped me through NW Natural Gas Company delays and holiday red tape. Joe G, Sundwall, Able, Merle and Harper were the absolute best. Any customer would be lucky to have this team working for them. THANK YOU!!
Furnace Replacement and InstallAug 10,2016 by Mark – Portland
I had to replace a 62 year old furnace, and had First Call come out to bid the job. Steve Erickson quoted me a price and agreed to do the job. The installation date was advanced by a week when they had an opening and as it was December, that was appreciated. The furnace was installed by Jeff and Belek, and all was well. Not really, despite the fact that we chose a furnace that was easily large enough for the house, the home heated VERY slowly. I called First call (Steve) and they came out and made adjustments, that did not work and we continued to talk back and forth until the problem was solved. It turns out that when the home was built they had installed duct work that was way to large and had a fan twice normal to supply air. The upshot is First Call installed a 2nd furnace for use as a blower and that has finally solved the problem. Bottom line, throughout the process First Call and everyone I dealt with there was right there to take responsibility for the problem and I got no feedback like "this is the way new furnaces are" or "we have to upgrade" etc. This is the first and last time I will write a review but these people run their business like a business should be run.. It should be noted that I had paid for the work in full before problems were noticed and it would have been easy for them to make the situation lees than pleasant. I recommend First Call......
Furnace and AC Removal and InstallAug 10,2016 by Kevin – Gresham
Nothing short of OUTSTANDING! Steve E. was on time for the walkthrough and his proposal was fair and firm. Two days later the install team of Joe G., Abel and Nathan were on time, efficient, courteous and complete professionals. Furnace and AC removal and install was done in 1 day! I highly recommend that, at the very least, FIRST CALL is on your list of companies when seeking bids on service or installation.