Furnace & AC installMay 10,2017 by David Baker
We called Fist Call for an estimate to replace our system. Jason was here the next day and prepared a bid, that was very competitive. We scheduled the install for the following Monday (May 8). the crew was on time, and the project (new furnace and AC) was done by the end of the day and all worked perfectly on the initial test. The fellows doing the install, Joe, Chester, Miguel are skilled professionals in the work they do, addressed my questions well, explained the system, etc. The whole process went like clockwork. We have been customers of First Call for at least 20 years.
Jaime and Harold cleaned our ducts this morning. They were very pleasant, answered all our questions, and worked steadily while they were here. I am extremely pleased with their work and their competence. They identified a problem and Jaime explained to Harold what they needed to do to get around that issue. My husband and I are very very happy with their work and their relational skills with customers. Thank you!
I have been delighted with two recent service calls! On May 3, 2017, I called about my furnace not working. The next morning, Brian arrived. He found a bad valve, which he replaced, At the same time he removed, purchased and installed new filters. He suggested that I have the ducts cleaned. On May 18, Jaime and Harold cleaned 12 ducts in my three story home. I was happy with their work ethic from cleaning to personal interaction. Jaime wrote out instructions for my benefit and pointed out a fault in house construction that needs to be repaired for effective duct action. I appreciated their care in cleaning up after their work.
Great ServiceApr 13,2017 by Kevin and Donna W
I am so pleased with the service we got. Started with the sales men Jason Brown. He came out looked at what we need for a complete new heat pump unit. Then for the scheduling Victoria was so great . We scheduled for one date but then couldn't do it so she worked some magic and got it when needed it. Then there was the install crew Robert and his crew went above and beyond. My old heat pump was under house in crawl space they didn't mind, they were friendly made sure everthing was cleaned up. Just a great company Thank you.
Thank you!Mar 14,2017 by Lauri & Jason N.
We have been your customer for many years and have always felt that your service has been exemplary. However, your ENTIRE staff outdid themselves with our process off changing out oil heat to converting to gas. Steve Erickson has been supportive and very willing to explain, educate, and answer questions. The office staff including the accounts department were always gracious and willing to research if they did not know how to answer questions. The duct cleaning crew headed by Dustin were terrific; introducing who they were upon arrival plus taking the time to explain the whole process so there would be no surprises. And the fact they tried to reassure our dog gives them extra brownie points. The furnace/AC/water heater crew were not only kind but kept cleaning up after themselves. We did receive another bid from another company about the furnace conversion. Although their bid was quite a bit lower, we decided to stay with First Call because of your excellent service you have provided us in the past year. We were also thrilled to have you handle the details of plumber (who was super), electrician (stellar), and inspection. As disruptive as a change can be, your service made it so tolerable. We were also impressed that tools, equipment, and materials were on sight. Very well organized! Sincerely, Lauri & Jason N
Fast and efficient installationMar 01,2017 by Betty
I would like to compliment First Call on their fast and efficient service. Our furnace quit Tuesday night, called Wednesday and Jason came out on service call the same day! We decided furnace too old to fix. Steve came out Thursday to give quote on new furnace and add air cond. He also brought space heaters. Saturday furnace was in, and Monday air. I would like to thank Jason and Steve for honest answers to all my questions. I would also like to thank Aaron, Joe and Victor for the professional installation and taking time to answer all my questions. I also appreciate the company's package pricing, available discounts, expanded warranty and price lock on future service fees for 5 years. I will definitely recommend your company to anyone who has heating or cooling needs.
Installation CrewJan 23,2017 by Brad & Peggy Cheney
Our old heating system had exceeded it's life expectancy and the First Call installation team of Joe, Victor and Mike earned a FIve Star rating when they showed up in the middle of the bad weather do install the new furnace and associated heat pump. Joe, Mike and Victor were all very professional, wearing the booties in the house, doing spec book work, and explaining the system they had installed. The work took a day and a half in some foul weather but these guys didn't miss a beat, snow and all. We got a great system....installed by a great crew.
High Five Star ServiceJan 16,2017 by Barbara and Tom Cooney
After six months of remodeling a basement, kitchen and mud room, we decided to have our duct work cleaned out. Dustin, Andre and Jaime arrived on 1/16/17, braving the icy roads to do the work. These three comprised a professional team from the time they entered our home until the time they left. An explanation of the process was detailed and I was shown the results of the clean out afterwards. Our two greyhounds loved the pets they got as the men moved about to do the work. I most highly (five+ stars) recommend this team!
Clean ducts, new furnce soon.Jan 14,2017 by Dr. James S Imhoff (Jim)
Had our ducts cleaned today; quick, clean, efficient, and lots of explanation good advice. This was prep for our new gas furnace, delayed by the storm but coming next week. Very happy with the service.
Merle and robertDec 08,2016 by Enrique
Excellent work and all around service. Both Merle and Robert were courteous and did excellent work.
Cleaning and RepairDec 04,2016 by Kristin Hook
My husband and I just moved into a rental house and immediately noticed the HVAC system was affecting our breathing. We also noticed we had significant heat loss in the back of the house. Dustin and Andre from First Call showed up right on time and throughly reviewed our ductwork in the basement. They found holes from deterioration, improperly joined connections, and an open vent unconnected to the duct system. They closed off the unconnected vent and replaced and cleaned everything. All of their work made a huge difference in the air quality and heat retention in our house. I highly recommend First Call and will contact them again myself for any future issues. Thank you!
GREAT SERVICENov 30,2016 by Michele Slate
I had to have my 15 year old Mitsubishi Ductless Heat/Air unit that I had purchased from Smith Heating & Air Conditioning (now First Call) replaced, so of course I went back to them. As always, my experience with the company, from beginning to end was exceptional. And I can't say enough about the efficiency of the installation by Joe and Victor. They went above and beyond in every way and left the entire area spotless.
InstallNov 22,2016 by Steve G.
I had a new Trane heat-pump heating and cooling system installed today and I could not be happier with the service. Estimator Steve Erickson is a real pro and installation only two days after estimate went perfectly by Joe G., Victor, Abel and Nathan M. My house was left in pristine shape and I couldn't be happier. Even though First Call is across town, I chose them because they efficiently handled service issues in the past when businesses closer could not handle the problem.
Recent InstallationNov 15,2016 by Stacey
I would like to say I could not have had better service from start to finish! Starting with Victoria in the office, she is so polite and accommodating, what a great first impression. My husband and I were going in a completely different direction regarding our oil heating, thank goodness we met with Steve a Super Star Salesman. He really gets it. First of all, he is direct, knowledgeable, and will not waste your time. He has been doing this for many years and it was a gift that we decided at the last minute to accept their offer to give us a quote. So long duct heating and hello natural gas..I CAN NOT say enough about the install team. I mean ROCK STARS! I have never felt more comfortable with complete strangers running in and out of my house all day. Andre, our duct cleaner...The most polite, considerate, kind,trustworthy young man I have ever met. What a guy you have working for you. He is such an asset and I hope that he is compensated well. Do not let that one go. Okay now my boys that spent two days installing my new heating and air system... Joe G and Victor!! These guys are the bomb! Again, Trustworthy, considerate, non imposing, hard workers... I could go on and on. I am supremely impressed with the group of employees at First Call Heating & Cooling. It is rare to have such a great experience from start to finish, but we did and I have to share. There were a couple of other gentleman that also helped out so shout outs to them as well! I am sorry I dont have your names but kudos to you too! Everyone that worked on this project I would highly recommend! Thanks First Call!
Retro installNov 13,2016 by David Salvione
Removed and replaced our furnace and air conditioner. Everything done and charged as agreed. Steve is very knowledgeable and Robert did a great job running the install. Very clean and punctual. Robert was excellent at explaining the new system.
New InstallNov 11,2016 by Bruce K.
The salesman gave me the best explanation of what I was getting for how much, with pictures and fact sheets. I got top of the line equipment along with 3 rebates for $1400. They were accommodating, installed the units in the best locations and did it right. After the installation, I got a short class on how to operate the system. I can't think of any problems or faults. They were nice people.
InstallNov 10,2016 by Greg C.
After our not so old furnace broke down, First Call -- whom we had not used before -- was the company who responded to our request for a bid on a new furnace with a sense of priority, and had a sales representative to our door the next day (while the company we had used previously, on the other hand, could do no better than promise to send someone at the very end of the fifth day out!). We decided to purchase a new Trane from First Call and, less than one week late, Joe and Victor arrived to install it. They worked tirelessly, carefully, and professionally all day and I cannot overstate their pleasant and courteous nature. We are very pleased with First Call and the three representatives from their staff whom we have met.
Many thanks!Nov 07,2016 by Donna Dunlap
Thank you for the wonderful service as we transitioned from a wood burning fireplace insert to a gas fireplace. Steve E. did a terrific job shepherding this challenging corner fireplace transformation. The men who removed the very heavy wood burning insert were careful and attentive to keeping the house as clean as possible. Joe worked very hard to make the gas fireplace surround work beautifully with the corner configuration. He and Jason worked well together and the end result is very nice. Michael helped out as well to get the final stage complete. Jen in scheduling also deserves our thanks. Donna
duct cleaning and new heat pump and air handlerNov 02,2016 by dan and cindy bacon
in September 2016 we purchased a new heat pump and air handler from first call. prior to the installation we had them clean all the ducts in the house. all the personnel from first call were very polite, courteous and business like from the salesman, Jason, to the installers victor and abel. there are other employees such as mike who helped us program the thermostat. they all made the experience of purchasing a heating and cooling system a good one. thank you first call and all the employees who did such a great job.
New InstallOct 31,2016 by James
These guys bought tri county a while ago, which I've been using for a number of years for the maintenance of my furnace and a/c. They've always done a great job so I let them bid my new house when I needed a new furnace and A/C. I contacted a few companies and they were the first to respond. They came out right away and sold me the top o line stuff (Trane) and did negotiate. I didn't bother getting another quote because honestly theirs was within the range I expected and it came with a warranty and repair service that is top notch. I would strongly recommend. There was one issue and they took care of it right away. They do offer financing. My house is extremely comfortable now due to the great work you folks did. Thanks.